[Resolved] Uninor Maharashtra — Wrongly VAS activation and Balance deduction

javedr46

Address:

Pune, Maharashtra

Hi,

My name is Mohammad Javed Khan and I am using a uninor SIM number is[protected], I purchased this number at 01/03/13. Today 13/03/13 arround 06:15 PM my 70 rupees has been deducted wrongly, first they activated the caller tune on my number and deducted 40 rupees, I have tried to contact 198 and 121 also then I got the number 777 to deactivate the all VAS. After deactivation of caller tune few minutes were passed and I got a message that another VAS name is LOVKDISPN is activated and again 30 rupees was deducted from account. I never requested for these VAS so I have tried to contact 198 and when I am selecting the option for complaints IVR is disconnecting my call and I have tried to call on 121 but there is no option to speak to customer care agent. I am really fread-up with this kind of pathetic service o[censored]ninor.

Please look into this matter.

My alternate contact number is[protected]
Please let know that what do I need to do about this.

Kind Regards,

Mohammad Javed Khan

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Aug 13, 2020

Complaint marked as Resolved

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Comments

javedr46

Today after 12 AM I have again tried to contact 198 and I have spoken with (I think) Prashant at 12:45 AM then call was escalated to Rahul and he disconnected my call without resolution when I asked him that if you are saying I have activated these services then send me the detail and IVR recorded information about this activation but he was unable to do it so he disconnected my call again I have tried to contact 198 but IVR blocked me and I was not able to reach customer care agent then I have called to 121 and Arun Picked the call at 01:00 AM and I asked him to transfer the call to manager then he put me on hold for more than 15 minutes then I have disconnected the call and paid 4 rupees to log even a bledy complaint.