[Resolved] Mobiletopup.co.in — Refund not initiated after 7 days | |||
On[protected]:43pm I tried to pay Idea Postpaid bill for an amount or Rs. 571/- through MobileTopUp.co.in website. After applying coupon code "MTU10" they gave me discount and I have to pay only Rs. 542.45 through PayUMoney gateway. And amount debited from my SBI a/c. But so far they had not paid my bill and refund process has not been initiated. My Transaction Id is MTP08108742. I mailed my complaint to their customer care but they were not replying. Then I called customer care phone number [protected]. At first they took the phone and replied me that you will get the refund. But now they were not answering the phone only hearing music. Please take necessary action to get my money back. Was this information helpful? | |||
Complaint marked as Resolved
MobileTopUp.co.in Initiated Refund for the failed transaction and the amount credited on my Bank account on 21/10/2014. MobileTopUp.co.in customer support has been notified about the posted complaint. Verified Support Oct 15, 2014 MobileTopUp.co.in Customer Care's response Dear Sir,
Greetings from MTU,
Your refund has been processed and details has been sent to your registered email ID.
If you have any query, Kindly reply from your email ID.
Thanks
Deb
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