MobileTopUp.co.in Complaints & Reviews

On[protected]:43pm I tried to pay Idea Postpaid bill for an amount or Rs. 571/- through MobileTopUp.co.in website. After applying coupon code "MTU10" they gave me discount and I have to pay only Rs. 542.45 through PayUMoney gateway. And amount debited from my SBI a/c. But so far they had not paid my bill and refund process has not been initiated. My Transaction Id is MTP08108742. I mailed my complaint to their customer care but they were not replying. Then I called customer care phone number [protected]. At first they took the phone and replied me that you will get the refund. But now they were not answering the phone only hearing music. Please take necessary action to get my money back.

Dear Customer, Greetings from MobileTopUp, Thank you for your time over the phone. Please note the Samsung Galaxy S5 phone will be dispatch within 3-4 working days and Reebok goodies will be dispatched within 14 working days. Reebok Goodies includes the followings : Reebok Wallet Reebok Shoes Reebok Sunglasses Reebok Watch Reebok Bag As per Section 194B of income tax act 1960, You will need to pay the TDS on the winnings which which will be adjusted into your yearly ITR filling. MRP of the phone is 36, 999 INR and Reebok Goodies is 6, 999 INR so the total winning is worth 43, 998 INR. So you will need to pay 30% TDS on the total amount and 12.36% on the TDS amount. The total you will need to pay for us to dispatch the prize will be 14, 830 INR. We will also be sending you TDS certificate before the next ITR Filling so you can claim the TDS back. Kindly click here MAKE PAYMENT and pay the amount, Kindly use your name as reference number while making the payment. Kindly pay the The amount within 72 hours else the prize will be nominated to the next selected customer. Let me know if you have any further query.

Complaint against Mobiletopup.co.in (online site) Myself Manish Sharma. I shortlisted in their weekly lucky draw in which if i recharge from their site & get selected in their draw then they given me Samsung Galaxy S5, Rs 10000.00 worth of recharge & Reebok Goodies worth Rs.6999/-. On 7th Oct recd a mail from their company to claim the same. In which I agreed to claim the prize & paid the amount (Rs.18, 404/- as TDS amount against the winning amount). On the same day I paid Rs.1000.00 (online) as confirmation amount & paid rest amount i.e. Rs. 17, 404.00 on delivery of product. Now yesterday i recd. phone via courier, I am surprised to see that the phone which is of big brand Samsung was not genuine, it’s a true copy or clone of the same model, which is sold in markets in just three or four thousand rupees. I also notify their department and concerned persons Mr. Kabir & Mr. Rajeev against the same and also told them the whole scenario on phone & mails too. But Now they not answering my calls and every time they give me different excuses. Please Help.

I am goutam buddha.I was bill paid of vodafone no [protected] postpaid no on 15th sep 2014.as per your offer i paid you 501.6 rs in place of 528 rs bill amount by citi bank online payment.my order id was MTP15096057and payment given card no [protected] on 15th sep PayUSBIPG ref no[protected]. I was complained 7-8 times but till today not replied and not refunded my money. I think as per your refund policy if recharge not successful amount is automatically refunded on that account by which i was paid. I was checked on mobile topup sites than recharge fail shown.Than as per refund policy why my amount was not refunded.Than please suggest me what i do. presently i am in ranchi for govt helicopter flying.I reched delhi on 20th oct 2014.Can you suggest me it is possible to claim by consumer form. I think this is last option because 500 rs is valuable for every middle class family. on 1 st oct i got monthly statement by citibank than we found only 501 rs debited and till today not credited.

hi i had made recharge from mobiletopup.co.in website and after few days i got message from them and they saying that i had won samsung s4 mobile and 25000 recharge.and they ask me to pay tds amount of same i.e 18000 and after discussion i had pay them 1000 online and balance 17000 after i recieved my courier and that to was no open dilevery. and after payment i got the mobile which in not geniune one. please help me out what to do now i am in big trouble.

Hi I make a payment towards my postpaid vodafone mobile [protected] bill of Rs 715 on this website on 22nd Sept 2014 Order Id : MTP22099243. Amount was deducted but they guys are not processing the payment now. Neither there is a way to register a complaint on website nor they are receiving the phone calls. They are befooling people and making frauds. Here is attached the screen shot of receipt as a proof. Regards Pushpit Panwar [protected]

Sir, I did a recharge of [protected] on 20.9.2014. The amount has been deducted vide following details: Date (Value Date) Narration Ref. No. Debit Credit 21-Sep[protected]Sep-2014) TO TRANSFER INB Ibibo Web Pvt. Ltd. [protected]IG000DQRC6 TRANSFER TO [protected] STATE BANK OF INDIA O 950.00 But recharge has not been done yet. Kindly do the recharge at the earliest or refund the money. Waiting for early response. Thanking you, Dr. Vishal Goel Mobile No. - [protected]

I am goutam buddha.on 15 sep 14 i recharge a postpaid no [protected] vodafone.From my acc balance are debited and your site also showed recharge successful but in aroud 30 hrs when i check from vodafone site my payment is not shown.Order id is MTP15096057.PAYMENT AMT IS 528 RS. what i do.this is first time in my life.

Dear sir, The mail is regarding the unsuccessful recharge. The details given below:- [protected]:04:58 MTP12096285 MOBILE udaipur AirTel [protected] 145 PENDING In the status pending is shown but I got the unsuccessful recharge message on the mobile no. Kindly do the needful. | Regards, Mayank...

Dear sir, The mail is regarding the unsuccessful recharge. The details given below:- [protected]:04:58 MTP12096285 MOBILE udaipur AirTel [protected] 145 PENDING In the status pending is shown but I got the unsuccessful recharge message on the mobile no. Kindly do the needful. | Regards, Mayank

Dear sir, This is sahith, having mobiletopup account with user id : sahith.[protected]@gmail.com, email- sahith.[protected]@gmail.com. I had done recharge to my Bsnl mobile number : [protected] on 14th sept, 2014 around 1am for rupees five hundreds and fifty rupees Rs.550/- with transaction id of - MTP14098435. The amount had need debited from bank account but recharge is not done, the satirist is showing still a pending . Please make to make that recharge success or make to refund my money back. Please give me a quick response . I also mailed this same information to you at [protected]@mobiletopup.co.in yesterday ie, 14/09/2014.But no resolve for my problem.please make my problem to solve as soon as possible. Thank you, With regards MSR SAHITH, sahith.[protected]@gmail.com, [protected]

Hi I make a recharge of Rs 100 on this website on 9th Sept 2014 Order Id : MTP09099298. Amount was deducted but they guys are not processing the recharge now. Neither there is a way to register a complaint on website not they are receiving the phone calls. They are befooling people and making frauds. Here is attached the screenshot of receipt as a proof. Regards Mukul Rao [protected]

Hi Team, I have done Airtel net pack recharge of Rs. 1555/- from your services but till yet i have not got on my number recharged. Airtel number recharged : [protected] Transaction ID : MTP09099530 Screen shot also attached for your reference. After that I have recharged my number through other site and that was done successfull. Please revert my amount at earliest to my card. Thanks, Ayush [protected]

You Cheaters, I recharged my Mobile [protected] on 06.09.2014 with the recharge amount Rs. 163 (Less: Rs. 8 discount from your website). the balance got deducted from my bank account but I didn't receive the balance in my mobile. So, it will be better if you refund my balance immediately. You have only 4 hours to do so. Regards, Prakash Chand Shaw Email: [protected]@gmail.com

I have recharged through http://www.mobiletopup.co.in/ but recharge failed and I haven't recived refund from last 3 months and I haven't got any reply from customer care.


S.No Recharge Date Transaction ID Type Circle Operator Mobile No DTH Ac/No Amount Status
1 [protected]:33:16 MTP05046626 MOBILE SURAT TATA DOCOMO GSM SPECIAL [protected] 251 REFUNDED
2 [protected]:33:22 MTP05047139 MOBILE SURAT Vodafone Post paid [protected] 500 REFUNDED

Dear Sir,
I am recharged my data card on[protected] number is [protected] amount Rs.1299/- and order id: MTP24089556. But payment made by sbi credit card sucessful not rechaged my data card. please check my details resolve my problem refund my amount credit my account. as early as possible

Dear Sir,
I am recharged airtel prepaid on[protected] number is [protected] amount Rs.2000/- and order id: MTP21088932 . But payment made by axis bank debit card sucessful not rechaged airtel no. please check my details resolve my problem refund amount credit my account as early as possible.

I recharged my Videocon D2h connection with Rs. 2760 on 30th August 2014. I got 5% discount hence i.e. Rs. 2622 got debited from my Net-banking account but recharge did not happen. The details of transaction is as follows: Order Id : MTP30087636 Recharged Date :[protected] Time : 4:34 PM Subscriber Id. : 27586327 Recharge Amount :Rs. 2760/- Please help me to refund my money back.

Dear sir,
i have done a recharge of rs.100 using payumoney payment option.Payumoney released my money successfully, payment id is 7768136 and suborder id is ff74f920028ab6d64752.Recharge has not done successfully yet.
So i request to refund my money.

Dear Sir, we have mobile bill pay by credit card through mobiletopup.co.in but till date payment not done. Detail of receipt number and mobile number. 1. MTP31078731 Mo. [protected] Payment Rs 1000/- Payment Not done 2. MTP04088033 Mo. [protected] Payment Rs 1975/- Payment Not done. 3 MTP08089543 Mo. [protected] Payment Rs 500/- Payment Not Done. Requset to you pls. help me and revert my money. Thanks & Regards Manoj Kumar [protected]