Mochi Shoes — Neither product nor the refund received

Website:

www.mochishoes.com

I had placed an order from Mochi shoes website on 23rd of August 2023 and it showed it will be dispatched within 3-4 days and that didn't happened and the order status showed pickup cancelled, so I called the customer care to check on the status, they said due to some technical error it didn't got shipped will raise a ticket and get this resolved within24-48 hours I said Okay I can wait till that, but after the given time the status was same and called again and they said the same thing, later on 3rd call I asked to cancel the order they said okay will do that this will take 2-3 days and after that 5-7 days for the refund, I said okay.

I waited for that time period but didn't received the refund, after that I wrote a mail and also called they said "we would request you to allow us some more time so that we can help you with an update regarding your refund for the said order." and after that I had followed up multiple times and each time that say the same thing, today is 21st Sep 2023 and I ordered on 23rd Aug 2023, you all can see it been a almost a month, I would highly recommended not to order from Mochi Shoes.