Mochi Shoes Complaints & Reviews

Bought a bridal collection named cheemo from mochi and had wore for my weddung day & couldnt wear it after that all the stones came out...

Respected sir
I have purchased mochi shoes, but after few time this shoes sole is melting and breaking on it own... Without any more uses.. That is a Material and Manufacturing Defects... While
We are wareing this shoes on any occasionally we does not use daily...
So want to replace it kindly consider my complaint... And take necessary actions... Regarding this issue further details atteched in this mail..
Contect...

I had placed an order from Mochi shoes website on 23rd of August 2023 and it showed it will be dispatched within 3-4 days and that didn't happened and the order status showed pickup cancelled, so I called the customer care to check on the status, they said due to some technical error it didn't got shipped will raise a ticket and get this resolved within24-48 hours I said Okay I can wait till that, but after the given time the status was same...

As i order crocs with size fit issue i place return pickup on 22/11/22 till now 29/11/22 their is no response recently i called customer care when iam expressing my problem he end my call and not solved my prblm daily iam requesting but till now their is no response...

I am attaching the transfer details of 24th June but till date I have not received any response from your side.

Request to please resolve the issue as soon as possible,

Rgds,

24 Jun 2022 UPI-Metro Brands Limited-metrobrandslimited.[protected]@axisbank-UTIB[protected]-MetroBrandsLimit...⇄ [protected] 24 Jun 2022 999.00...

Bought a pair of wedges from mochi website online. The wedges did not last even for a day, the upper layer of sandal came off in just one day o[censored]sing them
The heel is even overrated and was bought by me from the official mochi website itself still the quality was not what I expected from a company like mochi
Very disappointed with the product as well as the services. Would not recommend....

Name - Navin Kumar Singh
Mob No. - [protected]
Address - Indu Niwas, Infront of RNP Public School, Kashi Bazar, Chhapra...

I ordered shoes price rs 1495 online from mochi shoes website.some problem so i returned product and returned completed showing my return status but still not amount refund my account.more than 15 days....

It’s poor quality...

I ordered a pink formal pumps which was first 1745 rupees. I got the shoes but the fit was a bit large. So I returned it. The delivery person came the next day. And picked up the shoes. Then again I was waiting to get my money. I even ordered another size of the same shoe but the price was 700 rupees more than the first price. After 7 days the website showed me that the the company accepted the return product but still I didn't get my money...

Diffactive product I receive... I paid full price but I receive defective product colour is coming out another pair got broken... I can say mochi product is worst product...never recommend any one to buy

[protected]...

I have made return request of my product, but yet no response has been received. Even product is of very poor quality

And all numbers of customer care are either not reachable or is switched off

Please help me with the same at the earliest...

I ordered a pair of shoes from the official website of Mochi shoes on 23/05/2021. Till now there hasn't been any update on the order from the company's side despite mailing them 5-6 times regarding the same. There hasn't been any reply to any of the mails from their side. I even warned them about registering a complaint on the consumer forum but even then couldn't get any reply. They just cancelled my order 4-5 days back without notifying...

I bought wedges from mochi fun republic mall lucknow. There is some balancing problem with that. I wore it only 3-4 times. Every time, my legs get disbalanced while walking even on the plain surface. My legs got injured very badly 2 times. I fell off 2 times because of this balancing problem....

I order a wallet from mochishoes.com And when I was doing payment I choose debit card payment option and the payment gateway was ccavenue. After submitting otp the ccavenue shows successful payment but then mochishoes page was not reload. The payment amount was Rs 655. The amount was debited from my sbi account
Mochishoes ID- [protected]@gmail.com
Mob No- [protected]
Card Holder Name- Abhinav Anand
Payment Date-...

I faced the harrassed by the manager o[censored] r mochi store bhubaneswar, when i gave a complaint that my sandal was peeled it was the manufacture defective piece he argued me and he has done nothing instead of solving the issue. I have complained in twitter and mailed but no use all were having limitations and helpless to replace my sandal. I can't to whom i have complain genuinely i want justice replacement...

I bought formal shoes from mochi store, on the same day, i observed a big nail coming out of those shoes. I went to the store on the same day of the purchase and to return that product. They were very rude saying what is the issue with the shoes and they do not guarantee the quality of the product. The customer has to make sure by themselves if the shoes are in good shape before buying. On top of this irrational argument, they told me to...

I had bought belly for my mother from mochi store yamuna nagar, haryana. But they given me defected piece it loose its pasting after 15 days.. So i complainted to store they said leave belly here and we wl send to mumbai and they will repair it properly. The belly costed me 2000rs. So costly belly works only 15 days it is very poor quality. So give me new pair of belly as soon as possible. Otherwise i will take action legally. They had given...

I buy the shoes from mochi brand
from commercial street
I have tooked 4 shoes in that one shoes got damage I had seen that in home I as soon as saw I have called that person that i got damage we have not seen there both side shoes I took that shoes to give my father so I just took the bag and left not even saw other shoes just try one side pair of shoes he putted in box and gave me ..I m very disappointed from the mochi brand...

I bough a pair of Mochi footwear from their Hyderabad outlet during Sale. I did not use it immediately since I had other pairs. After about 6 months when I took it out for wearing, the upper layer came off. I somehow managed for full day in office but by evening the sole came off. So, my footwear did not last even for a day. The price tag (still on the bottom) says its for Rs 890. And I bought it at 50% sale, so it costed Rs. 445 to me....

I am a regular customer of MOCHI shoes . I have bought a pair of MOCHI Shoes worth RS 2000 from Inorbit Mall, Hyderabad in the Month of Nov - 2013 and i wore them only for 1 month but it got damaged in 1 month itself . This is totally unbearable. I got transferred from Hyderabad to Mumbai and now i want my shoes to be changed as MOCHI gives the guarantee of shoes replacement if damaged within 3 months of time period. Please help me in this...

I had brought Franco Leone shoes around a month back worth 2600.Those shoes got torned within 20 days.I went to the outlet in Ghatkopar Rcity Mall.They gave a reciept which mention some code starting with GTM.Its been a month I am not getting any response from that outlet.I went to the store twice after that and that ba****d manager says will give you a call in the evening. MOCHI you SUCK a big time!!! Its for sure that you dont sell OG...

Hi i had purchased a mochi shoe of rs.1400 on 26/11/2012 from grand hotel, kolkata and used it hardly for 20 times. Its condition got deteriorated and i gave it showroom during the month of august 2013. the salesman guaranteed me that my shoe will be replaced or a credit note will be issued of the same amount. in the month of september i got a call from mochi showroom, they told me that my shoes has been returned from mumbai . those people...

i purchased a mochi shoes (loyality id :- QCJ9S9ZR7G) in December 2011 from Begumpeth - hyderabad Center costing appr. Rs.3000/-, and the same has got cracks and lines within 6 months. when the same reported to the center response was highly irresponsible and unconvincing.

Although i tried first time the Mochi shoes, i was informed that i serves for long period. i am really unhappy and unsatisfied with the brand.
br...

i HAD PURCHASED A PAIR OF WHITE MOCHI Chappals ON 12.09.2010. However the buckle of the shoe came off. I went to the store in Korum mall in Thane and asked the dealer to get it repaired. He gave me a repair slip and told that it would be repaired within a few days. However till now I have not received the chappals back and now he is saying that the chappal cannot be repaired and that i will get 50% refund. Why should I be put to loss?...

I had bought a pair of shoes from Mochi shoes (Baroda, Gujarat).
Since I already had another pair of shoes with me I did not use the new ones bought from Mochi for approximately 5 months.
Now on 16th of Oct 2010 I started using the new Mochi shoes.
Within 10 days the sole started tearing off and there were a lot of crimples in the shoes.
Today when I took them to the shop their executive Mr. Nasir told me that...

I have been using Mochi Shoes for only last 6 months. But with my surprise, the shoe get torned and I cannot wear it now a days. I'm very depressed and I want a solution of repair or replace.
I think a brand like mochi will look into this matter to solve my problem....