[Resolved]  Modi Hyundai — Poor service experience

Hi Its really sad that in the age of customer delight, companies are not looking at customer satisfaction level als. I gave my car -Hyundai Verna for free servicing at Modi Hyundai Thane, a month back but when i went to take my car back after the servicing i was taken aback by the kind of washing and cleaning done. It showed completely lack of interest may be because of the free servicing period . I had to wait for another one hour to get it washed and cleaned . I just wasted my one hour over there. Secondly, I had briefed the person(Omaiz) clearly while handing over the car to him about the issue of my reverse camera. I had just asked him to get it checked and let me know. But in the evening he told me since its fitted from outside he cant do anything and we will not check. I am surprise that i had got the camera fitted in the modi Hyundai showroom and not from any shop outside, then also if this kind of service and statements are made, i can imagine how poor the thought process of dealing with the customers would be . Any way i gave my feedback of post servicing and again some one called up saying, we will do your car cleaning and washing for free and will also check your reverse camera. But to my surprise again the same person(omaiz) called me up saying that we will not check the reverse camera citing the same reason. Even after asking them to just check what is the issue with that they refused to do it. i mean this is something which service people should be taught about. I think Modi Huyndai should keep training sessions for there service people on how to keep customers satisfied and also working on the customer delight part. Regards Manish Kumar Senior Manager- Tata Teleservices Mob- [protected]