[Resolved]  Moglix — Subject: Complaint Regarding Wrong Product Delivery, Cancellation of Exchange Request, and Request for Delivery at Original Order

Website: www.moglix.com

Dear Sir,

Order ID: 7036148

I ordered a "USHA Bandhan Composite Deluxe Sewing Machine – Black Colour" on[protected]. However, on[protected], I received the wrong product in Brown Colour instead of the Black Colour that I had ordered.

On the same day[protected], I immediately raised an exchange request. Unfortunately, no action was taken for a long time despite my repeated follow-ups with customer care. As there was no proper response, I sent an email to [protected]@moglix.com on[protected]. Only after that was the exchange process initiated.

The wrong product was picked up on[protected], and I was informed that the replacement product would be delivered on[protected]. However, the returned product reached your warehouse on[protected], and on the very same day, I received a text message stating, "As per your request, your order is canceled."

I would like to clarify that I never requested cancellation of my order. The cancellation was done without my consent or prior intimation. This message is therefore false and misleading.

When I contacted customer care regarding this issue, I was informed that the product was out of stock. However, I can still see the same product listed on the Moglix website, although at a higher price. When I questioned this discrepancy, I was advised to place a new order at the increased price.

This is unacceptable. The delay and inconvenience were caused entirely by the incorrect product delivered by your company and the subsequent delay in processing the exchange request. As a customer, I should not be forced to pay a higher price for a product that I had already ordered and paid for.

I request that Moglix honor my original order and provide the correct "USHA Bandhan Composite Deluxe Sewing Machine – Black Colour" at the original order price without any additional charges.

Regards,

Ayyappa
[protected]
[protected]@gmail.com