Mohandas Motors — Refund of Booking fee for FIAT Punto Evo

Address:

Thiruvananthapuram, Kerala

Mohandas Fiat Thiruvananthapuram was my preferred dealer due to proximity to the place where I live (10 kms). However the sales team failed to impress me and forced me to make a double minded booking for a fiat punto evo. The dealer was unable to source my preferred choice of colour, hence I made the booking, but informed that the colour would be selected later. I got in touch with the next available fiat dealer (60 kms). And they happily sourced my colour preference the very next day. I was 100% satisfied with the ownership and commitment that the Daiwik fiat, Kollam bestowed on me. They even convinced me to go for the 90 hp version. I purchased my vehicle on 30th October 2014 (Distance:4875 Kms, VIN:MCA11876G07057615GJZ, KL 22 G 3976). However once the Mohandas team came to know of my decision, they had been furious about my choice. On presenting the cancellation request for a refund, they kept the cash receipt and booking invoice to themselves. Also they informed that the cancellation will take two weeks and I will be contacted for receipt of the cancelled amount. After a while as I had not received any communication from the team, I visited the facility once again after a month. This time I was told that the processing is still on and would be soon ready for collection. I left the premises and as soon as I reached my office, I received the next call that the amount is ready for collection. On driving back to the facility I was intimated that there is a cancellation fee of Rs.2500 charged. I questioned the rationale for the cancellation fee as it was never mentioned during the booking. But I was told that it was specified in the Booking Invoice. I am very sure that I had not signed off to such an agreement. With this kind of an approach, Fiat is not going to be any different as far as after sales service is concerned, which was the primary reason for breaking off from TATA. In spite of multiple requests for a duplicate copy of the booking invoice I was shown the way out of the facility. This is a completely unethical and disheartening attitude from a dealership. I only wanted a scanned copy of the booking invoice which they claim, that I had signed to. With this sort of an approach from the dealer, I am not confident of further services to be expected from this dealer. And left with the only option to drive up to Daiwik Fiat, Kollam for the after sales service. I am eagerly looking forward to new dealerships in Trivandrum. Meanwhile to paraphrase on the rude attitude from the dealer below is the reply I received for my mail. VISHNU SHYLESH <[protected]@mohandasfiat.com> Jan 23 to service.india, me, Headsales, Ceo Tittoo, Consider this mail as the last one on the subject. At the outset we would like to clarify that the signed Order Booking form by you is clearly mentioning about the cancellation fee.We strongly believe that the logic behind the cancellation fee need not necessarily be explained. On this context, we urge you to refresh your memory on the 12 visits made by our DSE to your home which includes 6 test drives on various days and time. If you are serious on the refund, you may either come in person with a stamped receipt (revenue) of Rs.2500 or forward your bank account number within 10 days from 21st January. Regards. On[protected]:24, Tittoo Alex wrote: Vishnu, Thanks for the mail. However I believe you had NOT been briefed of the concerns raised through FCA as none are addressed in the above mail. The concern raised is on why the cancellation fee is not intimated during the booking process. Also what is the rationale behind a cancellation fee being charged as far as there is no cost impact to the business. It would have made some sense in case a vehicle was sourced/blocked against the booking. But I was yet to confirm my colour preference during the booking hence a vehicle could not have been blocked. Expecting a response for the concerns raised. Thanks Tittoo Thomas On Thu, Jan 22, 2015 at 5:59 PM, VISHNU SHYLESH <[protected]@mohandasfiat.com> wrote: Sir, This is with reference to your visit as well as your subsequent mails with FCA, we would like to confirm that, Rs.2500/- would be deducted from your booking amount of Rs.5000/- which you had processed on 27/10/2014. Sir, you can come either come and collect it or we can transfer it to your account.Kindly send your account number, so that we can transfer the balance amount to your account. Thanks & Regards Vishnu Shylesh.