[Resolved]  Tata Motors, Mohandas Motors, Indica Vista Quadrajet Aura. — PENDING OFFERED EXCHANGE OF Rs 10000/-

Address:

Thiruvananthapuram, Kerala

Dear Sirs,
I had unfortunately purchased an Indica Vista Aura Quadrajet, from Mohandas motors, Kollam on August, 31st 2010 (Invoice No: MMPL-TVM-00238, Engine No:100A[protected]. I had purchased the car in exchange with Maruthi Wagon R LXI Reg No: KL-02-AB-5431 owned by me.
During this purchase, the executive (Mr.Bino Bhargavan) of Mohandas Motors came up and promised a sum of Rs 2,82,500/- for the Wagon R. He fraudulently made us believe that TATA is buying are WagonR. There after during the transaction they paid only Rs 2,75,000/- and asked us to pay back Rs 2500/-from that to them. They had misguide us that Rs 10,000/- (Including the Rs 2500/- I paid back) would be issued as a cheque in my name from TATA MOTORS as the exchange Bonus, within 3 months period.
Now, it has been five months since the transaction and I have not received a single paise from TATA. Mr.Bino Bhargavan, the executive from Mohandas Motors had been making false committments all these days. Following which I personaly visited the CEO of Mohandas Motors, Mr. Venugopal at their Trivandrum office. He came up with a reason that there was a mass attrition in his company and that caused the delay of payment. Obviously, his statements were out of sense.
Further, the CEO who was supposed to give a responsible answer shouted at me on 21/01/2011 morning as if I made a bad debt to him. I spend lakhs of rupees to purchase a car and having to confront such bitter experiences from a responsible person (CEO), is very absurd. Later on 21/01/2011noon he promised that he will present the issue on the board meeting to be held with TATA on that evening and until this moment no one called up.
TATA is a company known for its ethics and Mohandas Motors will surely spoil your goodwill. You people hold up the business mantra “Customer is the king” but there is only selling and “Customer is in the ditch”.
Sir,I hope you understandand my situation and will take the necessary action at the earliest; failing which I shall be forced to publish my experience of buying a TATA car on all social networking websites and also move by the way of Law.
Details of my vehicle as follows;
(Invoice No: MMPL-TVM-00238,Order No: 362, Chassis No: MAT 611452 APB 20784, Engine No:100A[protected], Colour : Infinity Black). Also the voice recordings of the phone call made by my husband Sanoj with Bino Bhargavan and the CEO is attached. Please take the help of your Kerala delegate to understand the conversation.
Thanking you,
Sincerely,
Sanoj ([protected]@gmail.com)
kollam
kerala