[Resolved]  Mondelez India Foods / Cadbury India — 5 Star Nutty - Live worm found

Website:Home | Mondelēz International, Inc.www.mondelezinternational.com

I have purchased a 5 star Nutty chocolate on 13/10/2022, Thursday from Le Cucina Supermarket near my place. I unwrapped the chocolate
around 9.30 p.m on the same day. I was thrown into a state of extreme shock as i found a live worm in the chocolate. The chocolate has not
yet reached its expiry date. I was very disappointed with a reputed brand providing chocolate of this quality. I was about to offer the
chocolate to a 8 year old kid. I could not imagine the situation if i have given it to him without noticing this. This incident has really
induced a fear in consuming any packed products. I will be attaching the evidence pics and videos below. I have also preserved the evidence for future requirements. I am viewing this as a serious issue. So, do solicit a reply and address this complaint immediately. Else, i will be making this a serious issue.

Product Details:
Product Name: 5 star Nutty
Purchase Date: 13/10/2022
Product Packing date: 18/06/2022
Product Expiry date: 17/03/2023

Consumer Details:
Name: Aadithya U
Address: No: 245/A, Natesan Nagar, 3rd Main Road, Virugambakkam, Chennai-600092
Mobile: +91 [protected]
Mail: [protected]@gmail.com
+3 photos
+1 videos
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Nov 18, 2022
Complaint marked as Resolved 
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
Oct 14, 2022
Updated by Aadithya U
I can further provide proofs if required
Verified Support
Oct 17, 2022
Mondelez India Foods / Cadbury India Customer Care's response
We regret to note that you have had an unpleasant experience. We thank you for providing your details. Our Consumer Conversation Executive will connect with you soonest. Assuring you of our best attention at all times.
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