Mondelez India Foods / Cadbury India Complaints & Reviews

Date of incident - 3rd august 2017
Hello team

I bought few diary milk lickables for my kids. I opened one for immediate consumption and was shocked to see that the packet in which the toy was packed was empty.

The kids are excited to buy these kind of chocolates only for the microscopic toy inside it and hence they were extremely disappointed when they couldn't find the toy.

I am sending the photos of the outside cover and the inside packet which is empty.

Could you please look into it and take the necessary corrective action and also provide me with a resolution for the faulty product that i purchased.
I sent an email to ([protected]@mdlzindia.com) as soon as i found the fault yesterday but i have still not received any acknowledgment also!!

Radhika

Sep 18, 2017

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Verified Support

Aug 18, 2017

Mondelez India Foods / Cadbury India Customer Care's response Dear Radhika,

In this connection we confirm the discussion our sales officer had with you when he informed you that he would be calling upon you during his next visit to Mulund. Assuring you of our best services.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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R

radzjai

from Vellore, Tamil Nadu

Sep 1, 2017

Yes, your sales officer had called about visiting, but that visit has not happened yet. Thanks

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M

Mandymanny Nuguri

from Chirala, Andhra Pradesh

Nov 12, 2017

Some one had removed the toys.the lickables is very easy to open.think with brain.dont waste ur time dude

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Address: Jind, Haryana, 126116

I have already complaint about it on 26july 2017
No action has been taken still
A very bad type of smell is coming from this chocolate
I called to your customer care centre so many times
I am not satisfied customer services
Pkd on 03/17
I compliant on 26/07/17
My compliant no is s-9134469
I know i am just wasting my time by complianing about it because u have not taken any action in 7 days then what will you do now...

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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Address: Chandigarh, Punjab

Dear sir, whenever we add bournvita to milk and shake it very well, some sand type particles always remains at the bottom of the mug. We notice it when we finish our milk. It is very warm full for our health. Therefore you are requested to do the needfull so that there should be no harm to our health. Please take necessary action as earliest as possible.

Sep 3, 2017

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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Aug 03, 2017

Mondelez India Foods / Cadbury India Customer Care's response Dear Ikku,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavors to maintain the highest quality standards. All our products are totally safe for consumption. We have enjoyed consumer confidence for over 60 years in India. However we have noted your feedback and forwarded it to the concerned department. Assuring you of our best services.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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A

Avni Chawda

from Mumbai, Maharashtra

Nov 20, 2019

Sand like particles remain at the bottom of the cup, which look like adulteration of some kind, please address this matter as it can affect our health. Thank you

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Address: New Delhi, Delhi, 110089

I have already complaint about it on 24 july 2017
No action has been taken still
A very bad type of smell is coming from this chocolate
I called to your customer care centre so many times
I am not satisfied from your service
Bar code no _[protected]
Bage code no_ i70207b2
Pkd on 02/17
I bought this from shiv store in sec 16, g block
I compliant on 24/07/17
My compliant no is _ s9128857
I know i am just wasting my time by complianing about it because u have not taken any action in 9 days then what will you do now...

Sep 11, 2017

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2017

Mondelez India Foods / Cadbury India Customer Care's response Dear Vedant,

We confirm that our local Sales officer will be contacting you to seek an appointment. Assuring you of our best services.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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L

Lopamudra Chandra

from Kolkata, West Bengal

Aug 2, 2017

: Cadbury silk Oreo smells like oil
I bought a cadbury silk Oreo yesterday and opened it today just to find that it smelled like oil and had oil all over its body. Disgusted by the food product. Horrible. Very unhappy with the product quality. Looking forward for quick resolution. My email ID - lopamudra.[protected]@gmail.com

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Address: Mumbai City, Maharashtra

I bought that chocolate from easy day (Ambhrahi, dwarka sec 19, delhi) on 25th july eve. But today when i opened the upper wrap, i found inner packing unsealed and chocolate is smelling like medicine. Also upper part of chocolate is looking like tasted.

Can someone help on this.

K70211
Pkd date: 02/17

Email me at: [protected]@yahoo.co.in

Sep 1, 2017

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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Aug 01, 2017

Mondelez India Foods / Cadbury India Customer Care's response Dear Mayank,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd.) has always endeavored to maintain the highest quality standards, and we apologize for any inconvenience this may have caused you. Please enable us to address your concern by writing to consumer.service.[protected]@mdlz.com, with your purchase and contact details.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

Aug 07, 2017

Updated by Mayanktyagi I have already emailed you guys on given ID. But there is no response from you. Customer care told me that they will send someone for sample collection but till date there is no update from Mondelez team.

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Dear cadbury,
i am akhil from kerala. Me and my family loved every chocolates from cadbury. But just now i baught a diary milk silk oreo from a retailer, seals where not opened. I opened it and shared it with my family. Every one spit it out. Then i tried, it was horrible. It taste like wax or something. So please ensure the quality of the product. I was planning to give the thing to the food and safety department. But not doing it now. So please ensure u are taking action to maintain the quality. Each and every penny has value. Please give a quality product for the customers. I felt so bad thats the reason i am writing the mail this late night.

Code : i70218 a2
Packed : 02/17

Thanks
Akhil k sebastian
Ernakulam
Kerala.

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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Jul 31, 2017

Mondelez India Foods / Cadbury India Customer Care's response Dear Akhil,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd.) has always endeavored to maintain the highest quality standards, and we apologize for any inconvenience this may have caused you. Please enable us to address your concern by writing to consumer.service.[protected]@mdlz.com, with your purchase and contact details.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Address: Madurai, Tamil Nadu, 625007

Website: Mary medicals k.pudur madurai

Sir, i have owned pharmacy in madurai named mary medicals. On november 2017 our sales officer madurai ask our current account for transfer display and reward amount from mondelez company. So i had opened a current account in axis bank., but that bank put lot of charges to my account. So i was gave a letter to bank for close my account, and also inform to mondelez sales team that close of axis account and give my syndicate bank account for further transaction. But he will not inform to our company to change this account details. So you please make changes for my bank account by your sales officer. Thank you.. (L. James) mobile no [protected], email id - [protected]@yahoo.co.in.

Aug 23, 2017

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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Jul 21, 2017

Mondelez India Foods / Cadbury India Customer Care's response Dear Lawrance,

Thank you for contacting us. To enable us to address your concern, please write in to [protected]@mdlzindia.com with your contact details or alternately call our toll free at [protected].

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Address: Thane, Maharashtra, 401105

Website: the whole product -cadbury silk bubbly

I took a cadbury silk bubble... After one day of purchase i opened it n
1: the choclate was half the peice
2:it tasted awful i only consumer a small peice
3:one of my friend vomited who took a big peice
N the whole pack smelled crap from inside... I was totally unsatisfied with your product... Try to resolve this as soon as possible '
[protected]@gmail.com
19/07/2017

Aug 19, 2017

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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Jul 19, 2017

Mondelez India Foods / Cadbury India Customer Care's response Dear Lionel,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd.) has always endeavored to maintain the highest quality standards, and we apologize for any inconvenience this may have caused you. Please enable us to address your concern by writing to [protected]@mdlzindia.com, with your purchase and contact details.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Address: New Delhi, Delhi, 110053

Website: www.cadburyindia.com

Hello team,

Today (15july2017) i bought a cadbury dairy milk chocolate (Fruit and nuts), after opened i was fungus layer present on the chocolate, after see this i was very shocked.
Request you to please resolved this issue otherwise i will submit your complaints to government and take high actions against you.

I am enclosed some photos of this product.

Thanks

Product code...

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Address: Vadodara, Gujarat, 390002

Dear sir,
I purchased dairy milk oreo from a shop, vadilal scoop shop, karelibaug, in front of hyundai showroom, baroda, gujarat on date 11/7 17, it was smelling very bed and rotten. I returned it to shopkeeper and he offered to exchange it. But even after exchange things remained same. It's again foul smelling and don't seem to be edible.
Kindly do needful.
Thank you.
Dr jayesh rajpura
[protected]

Aug 19, 2017

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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Jul 17, 2017

Mondelez India Foods / Cadbury India Customer Care's response Dear Jayesh,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd.) has always endeavored to maintain the highest quality standards, and we apologize for any inconvenience this may have caused you. Please enable us to address your concern by writing to [protected]@mdlzindia.com, with your purchase and contact details.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Sir,
I purchased two cadbury bournville chocolates from big bazar, abids, hyderabad, telangana and i found they are not genuine as there were holes in the chochlets and hte texture and taste are different from genuine ones. I buy bournville chocolates very frequently. Also the code and date of manufacturing were erased just by finger rubbing. The bar code on my purchased bournville chocolates is same[protected]. I tried to call costomer care toll free number and they several times not listening ans disconnecting my call. I decided not to buy bournville chocolates ever in my life. I am not very pleased about that.

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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K

Kalpesh Arbat

from Deulgaon Raja, Maharashtra

Jul 13, 2017

When I cut the cadbury dairy milk pack worth ₹10/- i found the whitish colour on chocolate.

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ravi vairagi

from Vadodara, Gujarat

Jul 14, 2017

As we buy product, Dairy milk chocolate on 13/07/2017 at shrinathji Store, opp mujmahuda petrol pump, vadodara and 5 no s of them are fully covered with fungus out of whole Box as shown in picture.

Kindly take strict action on dairy milk, because these type of product is not tolerable at all .
Please refund the same.

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I have purchased box of dairy milk (700 g, 56 units*12.5 g each) from reliance mall-bhavnagar to gift a friend, when she opened, cover of two chocolates were unsealed.

Date of purchase-07.07.2017

As per enclosed pictures. Cover of two chocolates were unsealed. I have never expected cadbury to provide such products to customers. I hope you improve your quality checks and provide appropriate sealed products.

Request your action and compensate.

Aug 11, 2017

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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Jul 10, 2017

Mondelez India Foods / Cadbury India Customer Care's response Dear Ami,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd.) has always endeavored to maintain the highest quality standards, and we apologize for any inconvenience this may have caused you. Please enable us to address your concern by writing to [protected]@mdlzindia.com, with your purchase and contact details.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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ravi vairagi

from Vadodara, Gujarat

Jul 14, 2017

As we buy product, Dairy milk chocolate on 13/07/2017 at shrinathji Store, opp mujmahuda petrol pump, vadodara and 5 no s of them are fully covered with fungus out of whole Box as shown in picture.

Kindly take strict action on dairy milk, because these type of product is not tolerable at all .
Please refund the same.

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R

ravi vairagi

from Vadodara, Gujarat

Jul 14, 2017

As we buy product, Dairy milk chocolate on 13/07/2017 at shrinathji Store, opp mujmahuda petrol pump, vadodara and 5 no s of them are fully covered with fungus out of whole Box as shown in picture.

Kindly take strict action on dairy milk, because these type of product is not tolerable at all .
Please refund the same.

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A

Ameet Chauhan

from Mumbai, Maharashtra

Jul 19, 2017

Sir
I am shopkeeper. My shop at sainik kunj nanda nagar post - kunraghat gorakhpur uttar pradesh. The shop name is parag milk pourlar. My cadbury 16 liter freez is not working well there's technical problem.
Please solve this problem.
Thanks

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Address: Mumbai City, Maharashtra, 302015

Sir i bought a silk oreo from my nearest shopkeeper at july 09, 2017 and give it to my student.
when he open the packaging of product it was smelling very badly. when I go back to shopkeeper at july 09, 2017 to change the product he refused to change the product. I asked the reason why you are not changing the product than he replied the product is completely in open condition and half of the quantity of product has been consumed and said The Cadbury India does not change the product when it has consumed condition.
Product code-I70317
Mfg -03/17
MRP-75

Aug 13, 2017

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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Jul 10, 2017

Mondelez India Foods / Cadbury India Customer Care's response Dear Soumitra,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd.) has always endeavored to maintain the highest quality standards, and we apologize for any inconvenience this may have caused you. Please enable us to address your concern by writing to [protected]@mdlzindia.com, with your purchase and contact details.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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S

Soumitra dodia

from Jaipur, Rajasthan

Jul 10, 2017

I had purchased Cadbury Oreo silk from Radha Govind Bakers and confectioner, Address: Barkat Nagar, Kisan Marg, Tonk Phatak, Jaipur. PIN-302015 and he refused our complaints and not ready to solve our concern therefore I am thinking to go consumer court to resolve the matter.

Thanks,
Soumitra Dodia,
Phone No. [protected]

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Address: Durg, Chhattisgarh, 490026

I've purchased a lickables yesterday hoping that i'll get a toy.
It's like I've wasted my 40bucks I just bought that to get that superhero toy (not a fan of Cadbury).
After watching a review on YouTube I came to know that there is a spoon also which is missing in my dairy milk lickables..
I'm going to purchase a new lickables today let's see Cadbury is just licking our money or they shall provide something worth spending for..

Aug 6, 2017

Complaint marked as Resolved

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Jul 06, 2017

Mondelez India Foods / Cadbury India Customer Care's response Dear Billi,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd.) has always endeavored to maintain the highest quality standards, and we apologize for any inconvenience this may have caused you. Please enable us to address your concern by writing to [protected]@mdlzindia.com, with your purchase and contact details.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Address: Mumbai City, Maharashtra, 575004

Website: cadburydairymilk.in

WORM IN MY CADBURY DAIRY MILK
Ate 2 of them without noticing and when i noticed the 3rd one i found a worm crawling out . I was a bit too late since i ate one end of it and the worm had eaten the side of the chocolate.
Disguested and disappointed.
So opened rest 6 of the cadbury to check. And unbelievably there was some FUNGUS like growth on one of them.

I want to create an awareness to all about this
HOPING FOR SOME ACTION.

I have all good quality videos and photos for eveidence. If you are interested in making this a news please contact me as i want everyone to be carefull

Vinay sherlekar

Mangalore

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Jul 02, 2017

Updated by Vinay Sherlekar WORM IN MY CADBURY DAIRY MILK
Ate 2 of them without noticing and when i noticed the 3rd one i found a worm crawling out . I was a bit too late since i ate one end of it and the worm had eaten the side of the chocolate.
Disguested and disappointed.
So opened rest 6 of the cadbury to check. And unbelievably there was some FUNGUS like growth on one of them.
HOPING FOR SOME ACTION.
Contact for more videos and photos

Vinay sherlekar
[protected]

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P

pespro

from Bengaluru, Karnataka

Jul 6, 2017

Safe storage methods not followed by retailer must be the reason. Representing to manufacturer will not yield any result. File complaint with your area District Designated Officer (Food Safety)

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Address: Lucknow, Uttar Pradesh, 226004

Hi
I purchased cadbury Oreo chocolate from the shop
Shop name : baba ashodharam confectionary
Location: alam bagh, lucknow
Date : 28 June 2017
When I opened the pack of chocolate it was not fresh foul smell came out and when I asked the shopkeeper to replace then he completely denied .
Seems he dint stored chocolate in proper cool place although instructions mentioned in pack of chocolate.

Request you to kindly favour for the same.

Cadbury is very famous brand but this kind of customer dissatisfaction doesnt work .

Kindly help for the same .

Aug 5, 2017

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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Jul 03, 2017

Mondelez India Foods / Cadbury India Customer Care's response Dear Brar,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd.) has always endeavored to maintain the highest quality standards, and we apologize for any inconvenience this may have caused you. Please enable us to address your concern by writing to consumer.service.[protected]@mdlz.com, with your purchase and contact details.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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M

Mohini Mahendrakar

from Mumbai, Maharashtra

Jul 6, 2017

Bought two dairymilk Cadbury from nearest shop and found white substance on it, with no regular taste and consistency.
I have attached picture for your reference.

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Address: Thane, Maharashtra, 421201

Hello,

My self (Srinivas kottur), we had bought cadbury diary milk silk oreo and silk bubbly on 19th june 2017 from m/s. Neeraj chemist, chedda road, dombivli east this morning.

Both were found to be stinking and as we opened the outer cover, its too oily as well.

Seems the standard of your products has gone down. We have the silk oreo with us.

Its also observed from our neighbours that a couple of days back they also faced the same problem when they bought silk bubbly from another shop of our area.

Regards,
Srinivas kottur
Email : kottur. [protected]@gmail.com

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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Address: Mumbai City, Maharashtra, 600 028

Website: cadburydairymilk.in

Cadbury India Customer Care,

I recently purchased a Cadbury Dairy Milk Silk Oreo from a nearby convenience store. I was shocked when I opened the outer package, the inner package was drenched in oil and emitted a foul smell when I removed the covers the chocolate stunk of stale oil.
I found similar complaints online, never expected Cadbury to provide such substandard products to customers. I hope you improve your quality checks.

I have enclosed a picture of the package that I bought, opened.

Date of Purchase : 25 Jun 2017

Jul 28, 2017

Complaint marked as Resolved

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Jun 27, 2017

Mondelez India Foods / Cadbury India Customer Care's response Dear Anjana,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd.) has always endeavored to maintain the highest quality standards, and we apologize for any inconvenience this may have caused you. Please enable us to address your concern by writing to consumer.service.[protected]@mdlz.com, with your purchase and contact details.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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A

Anjana Suresh

from Chennai, Tamil Nadu

Jun 27, 2017

I have already sent a mail to your consumer service mail id.

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A

Ashunaik

from Morjim, Goa

Jun 29, 2017

I bought 3 cadbury lickables . In one, there were no toy.. feeling sad. Please refer to the photo below

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Address: 560015

I brought 2 diary milk silk oreo on 17th june 2017. When i opened the wrapper, the white wrapper looked completely drenched in oil. The chocolate was melted inside and disfigured. The taste was horrible. Never expected something like this from a brand like cadburys. I filed a complaint by calling up the number on the wrapper. They took the details and i received a mail saying someone from their team would come and collect the samples. No...

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Address: Udupi, Karnataka, 576104

I bought diary milk silk oreo from a local store on 19/06/2017. I opened this product today and to my horror the white paper was drenched in oil and the outside cover had drops of oil (Some sort of byproduct) from the inside. It had a disgusting smell to it too. I tried a piece of the chocolate to see if it was okay but it too had the same disgusting smell and didn't taste nice. I have been a fan of diary milk silk ever since it was introduced. But now i feel the quality has degraded and is not safe. I hope the company resolves this issue asap.

Jul 25, 2017

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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Jun 21, 2017

Mondelez India Foods / Cadbury India Customer Care's response Dear Chaitanya,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd.) has always endeavored to maintain the highest quality standards, and we apologize for any inconvenience this may have caused you. Please enable us to address your concern by writing to consumer.service.[protected]@mdlz.com, with your purchase and contact details.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

Mondelez India Foods / Cadbury India Complaints & Reviews

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