Mondelez India Foods / Cadbury India Complaints & Reviews

Craving for a chocolate, I bought my favorite #cadbury and munched happily. I was about to take my last bite and saw a live worm inside the pack !
Yes, you read it right ! A Live worm !!!
I bought this chocolate from a store in Pune, was not expired or anything. Below are the pictures I could take in a shocked state of mind!
This is NOT expected out of a global brand like Cadbury!
And what worries me more is that this is not the first time it happened.. We all remember what happened in 2003 in Cadbury chocolates Maharashtra !!
Sincerely hope this would be dealt with utmost seriousness !!

Sir
I have my shop shivparvati department at 17/429 chopasni housing board jodhpur. I would like to inform you that i have used to enjoy a cash discount of 1%and payment side of 7 days from billing through m/s r. K. Agencies mandore road, jodhpur. My average purchase of the month is around 40 to 50 thousand per month i also enjoyed pushing your product at my own. But now a days the distributor refuges to provide any cash discount or payment side. So it's very difficult us to pay cash in advance and hold the stock. So kindly do the needful
Thanking you
Kishan patel
Shiv parvati department
Chopasni housing board jodhpur
[protected]@gmail.com

I have bought a cadbury silk oreo on 11th of august 2017 from a nearby store for my wife but after having the first bite it smell like some kinda oil something very bad in taste rotten like it was the first time we had such a bad experience with this cadbury i still have the remaining cadbury as a proof and i cant go to the shopkeeper for this thing so want u to take some strict action against it and find out the reason of this smelly bad taste of oreo cadbury silk oreo as have read and heard of this same problem with many before complaining it to u and m sure u would have had such kinda complaint before also the batch no of it is i70316 b1 plz look after the matter.

Hi i have already filed complain on the 4 of august, 2017 about the spoilt dairy milk & 5 star in the celebration box that i had purshased... Bt still there is no response received from your side... I have called 3 times in the consumer care and everytime all i get to hear from your excecutive bhagyshree that i have forwarded the complain to the sales department... Its been 1 week still i havent received any call from your respective department.

Sir i previously complained about it through call but i get responce after 4 days the sales person came and affering us 2 chocolates to hide the case.. Sir i brought 10 chocolates of approx 500 rs.. My small brother ate that and become sick.. Who will pay this..? Why it was like that even before the expiry date.. Is that was a right way to send sales excecusitive for discussing this by giving us two chocolates

I purchased 1 dairy milk silk oreo on 07 august 2017. First chocolate opened had a taste of machine oil in it. We kept it in refrigerator thinking that it might be because it was melting, but after an hour of freezing, it still tasted like machine oil. We bought the chocolates from a vendor nearby our home but he did not return it back as reason he given to me that its open i am attaching here pack photo for batch no detail you required
However, it was tasting like machine oil, so i kept the opened one for proof.
Kindly take appropriate action and fulfill my damage.

A complaint has already been launched to customer service (Mondelex india foods) on 4th august but there is no action / response.
A70125 a 1 1 pkd 01/17 is the detail on the pack. For bar code refer to picture appended.
More concerned for our health on consuming such sub-standard product.
Bar code is[protected]
Kindly respond to [protected]@hotmail.com or [protected]

Dear cadbury team

Cadbury is one of the oldest confectionary company in india and we believe the chocolates made here are really tasty. But for our surprise we found that cadbury oreo bar chocolate tastes machine oil taste. Was shocked. Today that is 8th of august 2017 i bought 3 bar chocolate of cadbury oreo as my kids prefer it but after having a machine oil smell now i 100 percent hate to buy also ill ask all. My friends and their friends to avoid buying this particular product. As an educated person people like me can complain. What will happen to the people of low middle class and the low class kids and family. This is my complaint against the cadbury oreo bar chocolate.

Do the needful.

Regards

Mrs. Mohideen

The chocolate was purchased by me yesterday and the taste was like it has been rotten. Even the chocolate is within the expiry date. Even it smells worst. As the chocolate is being rotten it could have cause health problems too. So, please take care of the complaint. The following details are on the packet.
Code-170428 b1
Pkd-04/17
Kindly replace the pack or refund the money.
Paras ahuja
H. No. 39, ram nagar, karnal, haryana, india.

I purchased 10 dairy milk silk oreo on 07 august 2017. First chocolate opened had a taste of machine oil in it. We kept it in refrigerator thinking that it might be because it was melting, but after an hour of freezing, it still tasted like machine oil. We bought the chocolates from a vendor on our way home, so we couldn't go back and return/exchange the product from the shop. We had to discard the chocolates.
However, it was tasting like machine oil, so i kept the opened one for proof. I cannot attach any photo as it will not show you taste.
Kindly take appropriate action and fulfill my damage.

Product paking date-:21/3/2015 21/2/2016

Respected sir i have intimate many times but no any pick my damage agency name-cm markiting associates his associate said to me you go anywhere or call anywhere no any person pick up ur merchandise. If no any person pick my damage i given complaint and given newspaper.

Varun sharma,
Tridev novelty store,
Mob-[protected]

I bought a rs.160 cadbury celebration today. But when i opened it, i found that all the cadbury dairy milk choclates of this pack have small white spots all over them, these were infected.
I am furious at being given such a product and feel cheated at the same time. Cadbury is such a big firm and i never expected this kind of a product from cadbury. I want strict actions.

I regularly purchase daily milk chocolate. Today when i purchase the chocolate it was not smelling nice and after opening the packet the chocolate was smelling very bad and also there were some worms seen inside the chocolate. And this problem was not only with i packet each and every packet had same problem. I also have taken pictures of the chocolate. Please get back to me on this issue soon.
Murtuza lakdawala
[protected]

The whome may concern
I am sandeep paunikar inform you that on dated 5 august 2017 i buy cadbury celebration pack from dhanshri daily needs, jagnade sq, nagpur, maharashtra and when it opens for eating insect are found in every chocolate and white spots on every chocolate. Pls take this matter as on priority and solve this issue.
Here for your reference attached photo of pack.
Cadbury celebration pack details
Code - f70329a
Pkd - 29/03/2017
Best before - 12/2017
My contact details
Sandeep paunikar
[protected]
Plot no.106 c block, ramna maroti nagar,
Nagpur maharashtrathe whome may concern
I am sandeep paunikar inform you that on dated 5 august 2017 i buy cadbury celebration pack from dhanshri daily needs, jagnade sq, nagpur, maharashtra and when it opens for eating insect are found in every chocolate and white spots on every chocolate. Pls take this matter as on priority and solve this issue.
Here for your reference attached photo of pack.
Cadbury celebration pack details
Code - f70329a
Pkd - 29/03/2017
Best before - 12/2017
My contact details
Sandeep paunikar
[protected]
Plot no.106 c block, ramna maroti nagar,
Nagpur maharashtra

Purchased 5 dairy milk oreo chocolates last month and all have oily smell as if the chocolates have gone bad. They have been terribly stinking ever since i opened them.

Even tried reaching out to the customer complaint number on the chocolate cover but they only talk and register complaint with absolutely no action.

Last week i sent an email to the consumer complaint email id but no action has been taken yet.

Worst product ever..

I recently ate a silk orea but didn't realize that the packet in which it came was drenched in oil. Also the golden wrapper used to cover chocolate was covered in oil completely, but i ate that silk.
Will it be harmful for my health or should i not worry about it? Because i have read at many places about harmful diseases generating from oil intake.

Purchased this chocolate bar today (04/08/17) from a store in ghatkopar, mumbai. The entire bar is covered in a foreign black & white substance growing on it, probably fungi.

On ingesting 2 of the pieces without noticing the irregularity i have doubts of what this will do to my health.

The packaging date on this pack says 09/16 19:25. So this is we within the expiry period of 12 months.

Such product quality is never expected from a reputed brand.

Date of incident - 3rd august 2017
Hello team

I bought few diary milk lickables for my kids. I opened one for immediate consumption and was shocked to see that the packet in which the toy was packed was empty.

The kids are excited to buy these kind of chocolates only for the microscopic toy inside it and hence they were extremely disappointed when they couldn't find the toy.

I am sending the photos of the outside cover and the inside packet which is empty.

Could you please look into it and take the necessary corrective action and also provide me with a resolution for the faulty product that i purchased.
I sent an email to ([protected]@mdlzindia.com) as soon as i found the fault yesterday but i have still not received any acknowledgment also!!

Radhika

I have already complaint about it on 26july 2017
No action has been taken still
A very bad type of smell is coming from this chocolate
I called to your customer care centre so many times
I am not satisfied customer services
Pkd on 03/17
I compliant on 26/07/17
My compliant no is s-9134469
I know i am just wasting my time by complianing about it because u have not taken any action in 7 days then what will you do now...

Dear sir, whenever we add bournvita to milk and shake it very well, some sand type particles always remains at the bottom of the mug. We notice it when we finish our milk. It is very warm full for our health. Therefore you are requested to do the needfull so that there should be no harm to our health. Please take necessary action as earliest as possible.