[Resolved]  Mondelez India Foods / Cadbury India — Bad in Quality, taste, Hygiene Insufficient and fungus on it.

After opening the pack, the chocolates had a very bad taste and a foul smell. The product seemed spoiled and was completely unfit for consumption, IT has Bad in quality, it has Brown and White Mark on it, it has Fungus present on it. It causes problem to health. I am very disappointed as this pack was purchased as a gift for my family, it caused disappointment and inconvenience. I request you to please look into this matter seriously.

I have taken this product from our surrounding shop name: Mahalakshmi Sweets Address: Narayan Bapu Nagar, Opposite Indira Gandhi Statue, Jail Road, Nashik Road, Nashik -422101. I have Purchased this on 29/12/25. I want compensation on it and please look through it because it causes serious issues or diseases to health.
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Feb 12, 2026
Complaint marked as Resolved 
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
Verified Support
Jan 09, 2026
Mondelez India Foods / Cadbury India Customer Care's response
Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Care, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
 
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