Mondelez India Foods / Cadbury India — Bad Quality of Imported Cadbury's Chocolate

Address:

304 - Shivlok CHS, Ram Gully, Near Adukia School, Kandivali West, Mumbai - 400067

Hi Team,

I am Priyanka Karia from Kandivali West (Mumbai). My contact number is [protected].

One of my close friends opened up a new store of Magsons in Ahmedabad. I visited his store on 2nd September 2021 and was confused about what to buy. I felt the safest bet was Cadbury's Chocolates as we know the quality and everyone in my house loves chocolates. When I came to Mumbai on 4th September 2021, I opened the chocolates, and trust me it was the worst quality of Cadbury's I ever had in 32 years. I purchased 2 Cadbury Twirl Bites which were for INR 250 each and 1 Cadbury Dairy Milk Peppermint Chocolate which was for INR 480. When I opened the chocolates, I could not believe that it was from Cadbury. Twirl Bites had only powder when I opened and Peppermint Chocolate was very brittle and while breaking even that is turning into powder with some weird taste in it. I could not call up my friend because it is his new venture and it will not give a good impression if I call him up for complaints. I spent almost INR 1000 only on 3 chocolates which are not worth it at all.

Did not expect this from such a huge and trusted brand.

I am not even sure if you will provide a resolution but who should I reach out to? I am such a big fan of Cadbury products but now I feel will not go for it ever. Feeling cheated. We do not get such good quality of products in India and hence I purchased imported ones considering that it will be a nice experience but it is all waste.