[Resolved]  Mondelez India Foods / Cadbury India — Cadbury celebration pack having spoiled fungus waxed chocolate and within validity

Address:India
Website:www.mondelezinternational.com

We have purchased packets of Cadbury celebrations from yash traders masjid - Crawford market around 10th of August. We were had bought about 12 packets for the function at home. To distribute it to kids as they all love Cadbury chocolate. And kids you know are impatient so few of them opened the packets and to all our surprise the dairymilk chocolate was white waxed with fungus. We immediately opened couple of other packets of celebration and the chocolate inside that were all same with white fungus. We then thought how would anyone believe even if we bring this matter forward so we before opening 1 more packet recorded the video. And to our surprise it was same. We wanted to bring this forward because it was concerning with kids health and life. And the packet is having good validity. So the entire batch would be like that. It is company's irresponsible behavior. Kindly take necessary action. I have photo and video of the same.
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Sep 29, 2022
Complaint marked as Resolved 
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
Verified Support
Aug 22, 2022
Mondelez India Foods / Cadbury India Customer Care's response
Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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