[Resolved] Mondelez India Foods / Cadbury India — Cadbury Dairy Milk INR 20 Rupees pack | |
I opened the Cadbury Dairy Milk INR 20 Rupees pack and I found out that the whole chocolate bar had small brownish white bumps all over it. It was manufactured in the month of April, 2021 and I encountered this issue on 7th August, 2021. My money got wasted and I could not eat the chocolate for health safety reasons because of the fungus like bumps. The whole experience was very disheartening as a consumer. The damage that has been done is unrecoverable, my money is wasted and so is my eagerness to buy Cadbury products anymore from now on. I request Cadbury India to ensure packaged food safety issues at the very earliest. People buy priced and taxed chocolate bars with their hard earned money, it is very disappointing to open a packet and find out that something is wrong with the very thing that somebody was supposed to eat. Was this information helpful? | |
Sep 11, 2021 Complaint marked as Resolved Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint. Verified Support Aug 09, 2021 Mondelez India Foods / Cadbury India Customer Care's response Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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