[Resolved]  Mondelez India Foods / Cadbury India — Cadbury Fuse - A Defective Product & Request for refund


I am Laxmi, today (16/11/2022) I purchased a Cadbury Fuse 45g chocolate bar from nearby More Supermarket located in Jayamahal Extension, Bengaluru, India.

The chocolate looked completely fine with the packaging. However, once I unwrapped the chocolate bar I found a dead worm inside the wrapper I was completely shocked and opened it further to inspect and found a web sort of thing at the ends of the chocolate bar.
I am completely disappointed, as a long-term customer of Cadbury. Requesting a refund for the purchased defective product. For any additional information required, please contact me via email.

As there are many consumers who trust the brand with the long-built reputation of its products. Hoping that the company looks into this matter and inspects the products before distributing them to the store for consumer purchase.

Thank you,

Email ID - [protected]@gmail.com
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Dec 31, 2022
Complaint marked as Resolved 
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
Verified Support
Nov 24, 2022
Mondelez India Foods / Cadbury India Customer Care's response
Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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