[Resolved] Mondelez India Foods / Cadbury India — Cadbury Gems -mouldy ones | |
The other day my husband bought two packets of your Cadbury Gems Rs5 packet ( on 17 Nov 2020. We had one of the packet at that moment and the other one was saved for later.Today, i.e. 19 Nov 2020, right after lunch, craving something sweet, I remembered about out packet of gems, and went and got it, tore it and to my horror of horror the pact was filled with gems that did not look at all like gems, as they were missing their signature colours, and they were all brown. But worse than that is the fact that they were mouldy and most has fungal growth in them. is this the type of product that a company of your stature put out in the market. I chills my spine to think, what if instead of me a child had open the packet and in his innocent and totally unaware of the product spoiled condition, had eaten them, who know what would have ibeen the consequence. Would you all have take the responsibility? Does quality check not exist for these products and standard products not used in manufacturing of the same. Cadbury Gems had always been my favourite candy since my childhood, but now I am beginning to doubt you all too and may even recommend people known to me not to purchase them. +1 videos Was this information helpful? | |
Aug 12, 2021 Complaint marked as Resolved Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint. Verified Support Nov 19, 2020 Mondelez India Foods / Cadbury India Customer Care's response Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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