[Resolved] Mondelez India Foods / Cadbury India — dairy milk, 5 star, nutties, etc

KingKaramat

from Hyderabad, Telangana

Address:

Hyderabad, Telangana

Greetings team,

I have been and ardent fan of your products since I knew life, but off late have stopped their purchase and consumption post receiving several updates from friends and family that your products are not fit for consumption by Muslims as per the Islamic doctrine of Halaal. I am told that there are several emulsifiers, gelatin, preservatives, etc. used as ingredients of your products, that are derived/prepared from pork and/or animal fat. Additionally, I had read that Cadburys was banned in Malaysia on the same grounds.
I am a man of reason and hence wanted to hear it from you'll. Kindly confirm with rationale if and why your products can be consumed by Muslims in view of the halaal guidelines. Please understand that, this is really important for me to know.

Much appreciated...awaiting a speedy reply.

Cheers!
M.K.Khan

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Nov 2, 2018

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Verified Support

Oct 01, 2018

Mondelez India Foods / Cadbury India Customer Care's response Dear KingKaramat,

As a responsible manufacturer of our much admired food products, we follow the highest standards of manufacturing, marketing and selling practices. We would like to inform you that all products manufactured and sold by us in India are 100% vegetarian. Under Indian law, products which contain any ingredient of animal origin must bear a red dot. Only products that are 100% vegetarian are permitted to bear a green dot on the packaging of the product. We encourage you to check the packaging of our products, all of which bear a green dot, prior to tweeting/ retweeting or otherwise spreading incorrect and/or inflammatory rumours. We strongly recommend that you verify the authenticity of your information before further spreading such false information. For any information on our products, please do write in to us at [protected]@mdlzindia.com.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

Oct 03, 2018

Updated by KingKaramat Team,

I urge you'll to read my initial message carefully and if you find it difficult to decipher simple English, get someone to translate it for you.

Where is the question of me..."tweeting/ retweeting or otherwise spreading incorrect and/or inflammatory rumours"???

If I were your a fore stereotyped rumor-monger...I wouldn't have written to you'll for confirmation/clarification in the first place. In fact I am trying to break a rumor for you and clear the air. Kindly refrain for typecasting people and understand your role and the stature of the company you represent.

I am extremely disappointed and highly offended...and I feel I owe an apology!