[Resolved] Mondelez India Foods / Cadbury India — dairy milk chocolate quality issues

pardeep khattar

from Mumbai, Maharashtra

Address:

Baddi, Solan, Himachal Pradesh, 134102

Dear team
Here i let you know about the quality issues with your company product. I purchased dairy milk chocolate with batch details as mentioned below:
Code d90424b1
Pls 04/19
As this packs were well preserved in refrigerator conditions by shopkeeper. On opening i observed mottling and white granular material on surface. On chewing the chocolate granular material with unpleasant experience with taste felt like i never got earlier.
This seems rejected lot marketed, which is very serious issue. Kindly look into the matter and revert with site investigation.
Regards
Pardeep khattar

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Aug 8, 2021

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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Comments

Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Verified Support

Hi,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

Thank you,
Consumer Service Cell,
Mondelez India Foods Private Limited (formerly Cadbury India Ltd)