[Resolved] Mondelez India Foods / Cadbury India — Dairy Milk Silk/ Bad quality
S
Sidhi jalan
from Ranchi, Jharkhand
Jul 30, 2022
Aug 1, 2022
This thread was updated on Aug 1, 2022
I bought a daity milk silk. Though the product expiry date is January, 2023, on opening the wrapper I found that the inside wrapper was full greasy and a very bad pungant smell was coming from the product. The quality of the product seemed liked it was an expired product or the quality had been compromised. The smell was so bad that could not be tolerated even for few seconds. God knows what would have happened if someone would have consumed it. What is the quality check that Cadbury India is doing, and how can they play with consumers health.
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Sep 1, 2022
Complaint marked as Resolved
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
Verified Support
Aug 01, 2022
Mondelez India Foods / Cadbury India Customer Care's response Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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