[Resolved] Mondelez India Foods / Cadbury India — Dairy milk silk oreo

ANNASLEEBA

from Ernakulam, Kerala

Website:

cadburydairymilk.in

We bought a diary milk silk oreo flavor today and had the biggest disappointment of our life. The whole package smelled of leaked oil and was stinking. The outer packages seemed drenched in oil, and the whole chocolate smelled of stale oil. We checked if the chocolate is edible, but the package and chocolate smelled of oil. For the higher pricing of silk chocolates, as a normal consumer in india, we expect little more of better quality. I am not sure if there will be any response to our complaint too. Still we want this to reach the respective authorities so that proper quality check is maintained for the product and we hope that others dont come across this bad experience from cadburys, a brand that we all trust, at least used to trust!!
Code # i70225a
Pkd date -02/17
Bar code #[protected]

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Jun 12, 2017

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Verified Support

May 12, 2017

Mondelez India Foods / Cadbury India Customer Care's response Dear Annasleeba,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavors to maintain the highest quality standards. In case you are dissatisfied with your recent purchase, please help us to understand your concern better. Request you to write to us at consumer.service.[protected]@mdlz.com providing us with your purchase and contact details along with your reason for dissatisfaction. Assuring you of our best services.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

May 25, 2017

Updated by ANNASLEEBA Dear Team,
Thanks for your prompt response.I had raised a complaint like mentioned above and the company representative came and took the sample pack and made me fill a feedback form.Please find the complaint ticket #Ref # S-7826038 .Please let me know what's the further update on my complaint and the resolution process.