[Resolved]  Mondelez India Foods / Cadbury India — dairy milk silk oreo red velvet

Address:Tashaan Polymers, 3/8, Kengeri hobli, Mylsandra, 560059

Just bought this yesterday from a local supplier. The chocolate has a foul smell, inspite of it being manufactured just 2 months back. The price of it is 170 and is such a waste of money. Doesn’t the company have a check before making products like these? Instead of paying huge for the marketing it, would be better if you concentrate on the product. Don’t know whether to keep it to send back to the manufacturer or to put it in the dustbin.
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Aug 9, 2021
Complaint marked as Resolved 
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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Comments

Hi Abhi,

The new Cadbury Red Velvet Oreo Silk has been very well accepted by both consumers and trade. Before launching any new product or flavour it is blind tested with consumers and only after it is approved on all parameters that a product is launched. However we have noted your preference and thank you for writing to us. We trust you enjoy the other delicious products offered by Cadbury. Assuring you of best attention at all times.
That’s a good reply, but doesn’t help on my problem. Anything that would help me with my amount or an exchange of the product would do.
Hi,

We request you to write to us at [protected]@mdlzindia.com providing us with your contact details, so that we can depute our sales officer to call upon you to examine/collect the product. Look forward to hearing from you..

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