[Resolved] Mondelez India Foods / Cadbury India — Expired chocolates in supermarket

yogessuccess

from Gauribidanur, Karnataka

Address:

600102

Dear sir,

I have purchased a chocolate from a super market in chennai. My child had eaten and complaint the taste is not good.

I have checked the date and found that they sold me expired chocolates.

We are living in a advanced world where the system will not allow to sell expired foods. Why its not happening in india???
I have photos of the bill and chocolate with me.

Regards,
Yogeswaran. R

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Jul 6, 2017

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Verified Support

Jun 05, 2017

Mondelez India Foods / Cadbury India Customer Care's response Dear Yogeswaran,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd.) endeavors to maintain the highest quality standards. Please note it is the joint responsibility of the purchaser and retailer to check the packaging date at the time of purchase. Please write to us and let us know if you have brought this to the notice of the retailer, since you are in possession of the bill. On our part we continually educate retailers on the need to follow First-in-first-out rotation of stock. To enable us to take corrective action, please write to us at consumer.service.[protected]@mdlz.com providing us with our complete contact details and the name and address of the retail outlet from the chocolates were purchased. Assuring you of our best services.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)