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[Resolved] Mondelez India Foods / Cadbury India — Five Cadbury Bournville Rich Cocoa 70% Dark Chocolate Bar of 80 gm pack each has broken half filled bars in the sealed packets
This is Sinjari Banerjee( Sinjari Bandyopadhyaya), Advocate of Calcutta High Court and resident o[censored]ttarpara, District- Hooghly, State- West Bengal. I used to be a regular buyer of Cadbury Bournville Rich Cocoa 70% Dark Chocolate Bar, however, one month ago after purchase of its five packets worth Rs500/ from a Stationery shop lying at, situate and comprised in Premises No.296 Joy Krishna Street, P.O. & P.S.-Uttarpara, District-Hooghly, State- West Bengal, PIN Code-712258, when I opened the seal of the first packet at my residence, I found that the bars are so broken and half filled that it becomes difficult to give a bite. After few days when I opened the seal of the second packet of Cadbury Bournville Rich Cocoa 70% Dark Chocolate Bar of 80 gm pack, I notice that the bars are half filled and broken. When the shop owner from whom those five packets of Cadbury Bournville Rich Cocoa 70% Dark Chocolate Bar of 80 gm pack were purchased, was informed about this, he advised for making video when I will open the seal of the next packet. Accordingly, before opening of the Third packet of Cadbury Bournville Rich Cocoa 70% Dark Chocolate Bar of 80 gm pack, I have started the video recording of the entire incidence and enclosing that video herein as proof thereof of broken half filled bars in the sealed packets. Thereafter remaining two packets in same condition were shown to the shop owner and he kept those three packets before him as proof thereof to lodge complaint before customer care and he took my phone number and residence address also for this purpose but even after expiry of seven days as he did not specify the customer care feedback in this context so I thought it necessary to lodge complaint directly before the Customer care because I am cheated by Cadbury Bournville for Rs 500/ whom I trusted blindfoldedly for so many years and I think that it is necessary for the people to see the video to know how defective packets of Cadbury Bournville Rich Cocoa 70% Dark Chocolate Bar of 80 gm pack are circulating in the market to make the people fool. Through this complaint, I call upon you to resolve this issue at the earliest, preferably within seven days, failing which I have no other option than to let the people know through the video how for undue gain Cadbury Bournville through wrong packaging are befooling people by deliberately selling defective and less contents . Looking forward to get your immediate response at my EMAIL [protected]@gmail.com
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Aug 5, 2023Complaint marked as Resolved
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
Jun 28, 2023Mondelez India Foods / Cadbury India Customer Care's response Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)