[Resolved] Mondelez India Foods / Cadbury India — Foul smell and taste of Cadbury Oreo red velvet
N
Nidhin88
I bought 2 Dairy milk red velvet Oreo worth Rs.80 each. Found that the chocolate smelled like spoilt milk or something rotten. Taste was also like something spoilt. Total waste of money. Didn't expect this from a reputed company like Cadbury. Felt like they are interested in just making money by using their already gained reputation. Wonder if the product was introduced to market without being checked for quality by not even a single quality manager. Should be affected by corona for not noticing that foul smell!! Should be withdrawn from market with immediate effect, with out cheating more customers who buy this product believing their company. Also why the product is still in market without any remedial action even after these many complaints from customers? Means Cadbury didn't give any value for its customers feeling or what??
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Aug 6, 2021
Complaint marked as Resolved
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
Verified Support
Dec 23, 2020
Mondelez India Foods / Cadbury India Customer Care's response Hi, we have noted your comments and are happy to inform you that there is no problem with the chocolate. The Cheesecake flavour delivers the cheesy smell which is typical of cheese cake. This is a new taste/flavour in India. We trust you enjoy other delicious products offered by Cadbury. If you have any other queries, please write to us at [protected]@mdlzindia.com along with your contact details.
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