[Resolved] Mondelez India Foods / Cadbury India — Found granules in the pack of cadbury | |||
Today on 6th June, 2021, I bought a pack of cadbury dairymilk from near by store [Ambivli/Kalyan].I'm really disappointed by the product that I got. When I opened the packet there was only granules of the product, and its tasted bitter. It was packed on 9/12/20 which is absolutely under the edible as per standards and by the company guidelines[best before 12 months from packaging. Then why did I got such poor quality of product. this is not expected from a brand like you. Please have a look into this matter. I've attached some pictures for your reference. THANKYOU. Was this information helpful? | |||
Aug 12, 2021 Complaint marked as Resolved Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint. Verified Support Jun 21, 2021 Mondelez India Foods / Cadbury India Customer Care's response Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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