[Resolved]  Mondelez India Foods / Cadbury India — oreo silk drenched in oil

Address:400103

Dear sir/madam,

I purchased a cadbury oreo silk on 17th of september 2017 from a general store in borivali west. When i opened the wrapper, the paper over golden chocolate wrapper was completely drenched in oil. It smelled terrible and tasted pathetic. I just had one bite, but i have kept the part of chocolate as proof. It is my favourite chocolate and now it saddens me as everytime i buy this chocolate, it'll be a risk.
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Oct 21, 2017
Complaint marked as Resolved 
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
Verified Support
Sep 20, 2017
Mondelez India Foods / Cadbury India Customer Care's response
Dear ‎Amisha,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd.) has always endeavored to maintain the highest quality standards, and we apologize for any inconvenience this may have caused you. Please enable us to address your concern by writing to [protected]@mdlzindia.com, with your purchase and contact details.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
Complaint comments 

Comments

This is two times in a row. Cadbury dairy milk silk oreo catches up a weird oily greasy smell making it impossible to eat. Do something about it.

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