[Resolved] Mondelez India Foods / Cadbury India — Plastic found in Dairy Milk Crackle chocolate

ajaysihag

from New Delhi, Delhi

Address:

122002

I purchased a Cadbury Dairy Milk Crackle Chocolate from Spar Hypermarket, MG Road, Gurgaon on 22.12.2016. While eating the chocolate i felt something hard and sharp in my mouth which actually came out to be a plastic piece of significant size. The plastic piece has injured my mouth and if swallowed it could have became fatal.

This is clearly a violation of the standards prescribed by the relevant authorities for food and consumable items and I reserve my right to lodge a complaint against Cadbury before the appropriate courts of law.

Complainant- Ajay Singh, [protected]

+2 photos

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Jan 26, 2017

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2016

Mondelez India Foods / Cadbury India Customer Care's response Dear Ajay,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at consumer.service.[protected]@mdlz.com with your contact and purchase details. Please retain the product in a sealed bag, our representative will visit to examine/collect the product.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)