[Resolved] Mondelez India Foods / Cadbury India — Poor quality of dairy milk chocolate | |||||
Hello, I purchased a normal dairy milk chocolate from a normal general store today. It was worth ₹135. It seemed normal until I opened the packet, the quality of which seemed so poor, it probed me to check the manufacturing and expiry date. As the attachment says, it was packed on November 2015 and as the description says it lasts for about 12 months. But the product that I received today was gross. Pardon my launguage, but that's how bad it was. It looked ugly and tasted even bad. I had to throw away the chocolate. The only reason why I kept it for more than 5 minutes was to send you guys a mail. I've attached images of how it appeared to be. Unfortunately, I won't be able to make you taste it. I really love chocolates and dairy milk has always been the first priority among chocolates. I certainly didn't expect a product of this level of deterioration. Either use stuff that does nothing but atleast increases the shelf life of your product. I've got acquainted with a similar problem earlier too, but that time it tasted fine. Now, I felt like puking. This has surely left a bitter experience. Please look into this and make sure you maintain your standards and don't provide such items to consumers. Cadbury is a huge brand and I don't think anyone should tolerate such negligence over quality. Thanks Product code : T51103B Packed : 11/15 MRP : ₹135 Date of purchase : 23/4/2016 Was this information helpful? | |||||
Complaint marked as Resolved
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint. Verified Support Apr 25, 2016 Mondelez India Foods / Cadbury India Customer Care's response Dear Niki,
Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at consumer.service.[protected]@mdlz.com with your purchase and contact details.
Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
| |||||
Add a Comment | |||||
55%
Complaints
1679
Pending
186
Resolved
848
Mondelez House, Unit No. 2001, 20th Floor, Tower-3 (Wing C), Indiabulls Finance Centre, Parel, Mumbai, Maharashtra, India - 400013
Post your Comment