[Resolved]  Mondelez India Foods / Cadbury India — Problem of Cadbury fridge damaged

Address:At.post indapur dist-raigad

As our shop is a seller of Cadbury chocolate for last 20 to 21 years. Your company had provided us company small chocolate refrigerator. That chococlate refrigerator is not working properly from last 6 year .we had called your customer call executive they have sent us a customer care technician and mechanic visit in my shop 2 time but they said this refrigerator not be repair and fridge replace I was call again call customer care I said all problems so they not responded properly . Due to this refrigeration problem, we aren't able to provide our customers with the product in a manner . chocolates are changing their form to melted chocolate which lead to degradation of my reputation in the market.and being the responsible retailer it's my duty to serve my customer. And also I mentioned about distributor they not provide bills in shop name .they provide wrong shop name bills my shop in INDAPUR ( aashapura sweet, INDAPUR ) they provide nijampur (aashapura sweet mart, nijampur) this shop in mangaon and I ask for why you doing they not give proper answer . They said we not available to give silk Cadbury and big price Cadbury bills of your shop
Hope you understand my situation . please if it possible replace this refrigerator .
Thanking you
With regards
Parasmal parmar
Shop name : aashapura sweet mart
Address: at.post . INDAPUR, tal-mangaon, dist - raigad
Pincode :-402112
+91 [protected]
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Sep 6, 2022
Complaint marked as Resolved 
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
Verified Support
Aug 04, 2022
Mondelez India Foods / Cadbury India Customer Care's response
Thank you for providing your details. We have passed on your concern to our local Area Sales Manager and he will connect with you soonest. Thanking you
Nov 20, 2023
Updated by Parasmalparmar449
I am writing to express my disappointment with the lack of response I have received regarding my request for a replacement refrigerator. On January 2018 I submitted a claim for a replacement refrigerator .

I have yet to receive any response to my claim. I have contacted Cadbury customer service on multiple occasions, but I have been unable to get a clear answer as to when I can expect to hear back about my claim.

I am very disappointed with the lack of communication from Cadbury. I have been a loyal Cadbury customer for many years, and I am surprised that the company would treat me in this way.

I would appreciate it if you could please review my concern and provide me with an update as soon as possible. I would also like to request that you compensate me for the inconvenience I have experienced.and provide bill under my shop name

Thank you for your time and consideration.
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    Mondelez House, Unit No. 2001, 20th Floor, Tower-3 (Wing C), Indiabulls Finance Centre, Parel, Mumbai, Maharashtra, India - 400013
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