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Mondelez House, Unit No. 2001, 20th Floor, Tower-3 (Wing C), Indiabulls Finance Centre, Parel, Mumbai, Maharashtra, India - 400013
[Resolved] Mondelez India Foods / Cadbury India — Problem of Cadbury fridge damaged
As our shop is a seller of Cadbury chocolate for last 20 to 21 years. Your company had provided us company small chocolate refrigerator. That chococlate refrigerator is not working properly from last 6 year .we had called your customer call executive they have sent us a customer care technician and mechanic visit in my shop 2 time but they said this refrigerator not be repair and fridge replace I was call again call customer care I said all problems so they not responded properly . Due to this refrigeration problem, we aren't able to provide our customers with the product in a manner . chocolates are changing their form to melted chocolate which lead to degradation of my reputation in the market.and being the responsible retailer it's my duty to serve my customer. And also I mentioned about distributor they not provide bills in shop name .they provide wrong shop name bills my shop in INDAPUR ( aashapura sweet, INDAPUR ) they provide nijampur (aashapura sweet mart, nijampur) this shop in mangaon and I ask for why you doing they not give proper answer . They said we not available to give silk Cadbury and big price Cadbury bills of your shop
Hope you understand my situation . please if it possible replace this refrigerator .
Shop name : aashapura sweet mart
Address: at.post . INDAPUR, tal-mangaon, dist - raigad
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Sep 6, 2022Complaint marked as Resolved
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
Aug 04, 2022Mondelez India Foods / Cadbury India Customer Care's response Thank you for providing your details. We have passed on your concern to our local Area Sales Manager and he will connect with you soonest. Thanking you