[Resolved]  Mondelez India Foods / Cadbury India — Product taste/quality

Dear Cadbury Team,

Greetings...

This is with reference to attached image and quality/taste issue with the chocolate 5star, It is very disappointing to know that during the festival season when you do the most advertisement of your products showing brother sister bond emotions and then selling bad tastes and quality products in a bulk designer boxes to attaract them as gifts for your loved ones, You are packing all rejected quality products in an attractive box and mostly the kids are eating and they are not aware of the exact taste or the oily taste which your chocolates have, we have experienced the same today, I myself had one bite of 5 start from the box when the kids are eating after celebrating Rakhi festival, and I found the taste as mustard oil being in the chocolate, have retained the packing and asked kids to not consume more from the box for your reference, Kindly get the quality check done properly or increase the prices to maintain the quality check officer salary, but atleast sell good quality products instead clearing the old stock during bulk selling in attractive boxes during festivals and making fool of public.

Note : the 5start we consumed, its pack code was also erased (2of them) and we noticed after consuming the same, attached images, this was our last purchase from cadbury's

WE LOOK FORWARD TO HEARING FROM YOU.
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Sep 17, 2022
Complaint marked as Resolved 
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
Verified Support
Aug 12, 2022
Mondelez India Foods / Cadbury India Customer Care's response
Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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