[Resolved]  Mondelez India Foods / Cadbury India — regarding complaint of your distributor

Address:

Jaipur, Rajasthan, 302017

My name is nikil kumar and i have saras dairy booth in jaipur rajasthan. When i opened the booth one of your cadbury distributor came to our shop and asked to book and display cadbury items all the items taken from him bills are attached. He told us that when we will bill 3-4 bills of cadbury the co. Will issue us a small fridge to display chocolates etc. After taking the first bill of 3500 he told us that your fridge will come soon in 1 month so we started taking other cadbury items from him.in oct. Starting he told us that the fridge will arrive before diwali and need not to worry because we told him that without fridge the chocolates are melting and customer wants freezed choclates not melted ones that time he said before diwali your fridge will come.

Now yesterday a customer came and asked for 20 rs. Dairy milk when he opened the chocolate it was all shatterd like chocolate powder. I called him yesterday he told me he will come tomorrow on 29 oct. 2018. He not came to our shop nor pic up the phone. Today on 30 oct 2018 when i called him for the condition of chocolate and freez he very rudly misbehaved and said no fridge is there do what ever you want to do. The behaviour is like i am being for money from him like a beggar and he behaved like that.

Cadbury is a international brand and if your distributors behave like that to a retailer who is selling your companies product this is very bad thing for an mnc.

Look into the matter and take strict action against him. All details with proof mailed at
[protected]@cadburyindia.com