[Resolved]  Mondelez India Foods / Cadbury India — Sent Partial order and now not working to solve the issue

I had ordered a gift hamper on the occasion of rakhi for my sister. When the delivery person came for delivering the package, by seeing the package it was clear that something was wrong. Hence I made a unboxing video of the package which clearly shows that the order was partial not the full order. Hence I dropped a mail to them on 22nd August, 23rd August, 29th August for my issue. Also not only this I also used to call them everyday on their toll free number & those people were just saying that they have sent a mail to *JOY DELIVERIES* Team.
Not only this the quality of photoframe was very very bad and that is not for what we pay them for.

The order contains the following items.

What's inside the box

This indulgent hamper is packed in a hand-made cane basket and contains 4 Cadbury Dairy Milk Silk chocolates inside a luxurious purple satin Potli. It is accompanied by 2 packs of Cadbury Dairy Milk Bites that pair best with the melt-in-your mouth chocolates!

Cadbury chocolates inside the satin potli:

Cadbury Dairy Milk Silk Roast Almond- 2 pcs
Cadbury Dairy Milk Silk Hazelnut - 2 pcs

Cadbury Bites

Cadbury Dairy Milk Bites Almond - 1 pcs
Cadbury Dairy Milk Bites Hazelnut - 1 pcs

One Cane Basket

A beautiful rakhi, lumba combo along with roli and chawal.

Country of Origin: India

What I didn't receive is

One Cane Basket

A beautiful rakhi, lumba combo along with roli and chawal

Order Date : 19th August 2023
Order Amount : 1080
Order Number :[protected]
Desirable resolution : Want full order from the company now. Not the ones which were not delivered.
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+1 videos
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Oct 5, 2023
Complaint marked as Resolved 
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
Verified Support
Sep 01, 2023
Mondelez India Foods / Cadbury India Customer Care's response
Thank you for your enquiry. We apologise for the missing chocolates in your order. We have initiated a 50% refund of your order on Aug 31st for this issue. The refunded amount of Rs. 1020 should be credited to your account in 6-8 days. We sincerely apologise for the issue and would like to provide you with a one-time use coupon code to be used in cadburygifting.in site (Coupon code: CJDTY20) for sitewide 20% off valid till Dec 31st 2023, as a token of our apology. If you have any further queries, please contact us. Looking forward to receiving your valued orders.
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    Mondelez House, Unit No. 2001, 20th Floor, Tower-3 (Wing C), Indiabulls Finance Centre, Parel, Mumbai, Maharashtra, India - 400013
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