[Resolved]  Mondelez India Foods / Cadbury India — silk oreo that seems expired and oily

Address:New Delhi, Delhi, 110046

My kid bought 2 oreo silk from neighborhood shop. The wrapper did not carry expiry date on both packets. On opening it realized - the inner wrapper was too oily, it smelled of oil that may have been stored for years kind of smell. It appeared as if it was a melted one which later got hardened (The cut lines of cubes were missing). Why are shopkeepers encouraged to sell faulty items with wrong promises.
Was this information helpful?
No (0)
Yes (0)
Dec 6, 2018
Complaint marked as Resolved 
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
Verified Support
Oct 26, 2018
Mondelez India Foods / Cadbury India Customer Care's response
Dear Liji,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavors to maintain the highest quality standards. All our products are totally safe for consumption. We are concerned to note your comment and would request you to provide specific details to us. Please write to us at [protected]@mdlzindia.com providing us with your purchase and contact details. We have enjoyed consumer confidence for over 70 years in India. Assuring you of our best services.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Mondelez India Foods / Cadbury India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    55%
    Complaints
    1679
    Pending
    186
    Resolved
    848
    Mondelez India Foods / Cadbury India Address
    Mondelez House, Unit No. 2001, 20th Floor, Tower-3 (Wing C), Indiabulls Finance Centre, Parel, Mumbai, Maharashtra, India - 400013
    View all Mondelez India Foods / Cadbury India contact information