Mondelez India Foods / Cadbury India — spoilt chocolates

Address:1073, sector-8, r.k.puram, New Delhi, Delhi, 110022

Highly dissatisfied with cadbury celebrations pack. I got it as a diwali present on 12th oct 2019. To my surprise all the chocolates were spoilt. They were all covered in fungus. All three types of chocolates that is dairy milk, 5 star and gems are all disfigured. There are numerous small white spots on them which are engraved on all the chocolates. Its packing date is 5/19. I hope you will definitely look into it and resolve it as soon as possible or else i would have to approach consumer forum.
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Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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Hi,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

Thank you, Consumer Service Cell,
Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
The chocolate had strange smell and and tasted different. It felt as if it was already rotten. It was not suitable for consumption. We had to throw it away, as it was so bad. We are attaching photos which will cleary indicate the rotten red velvet peices inside it. We had stomach ache after eating it.

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