MoneyTap — EMI payment not reflected in Application and credit score decreasing even after making timely payment through auto debit enabled

Address:

Bangalore

Every Month my EMI got debited on 5th of month and still not reflecting on application even after 25 days. Everytime Money tap asked for bank statements and this time my credit score decreased 30 points for late payment to moneytap. Where I have email communication from money tap that they got my payment on time every month and it was a fault from there end during reconciliation.

At d end of the day i am suffering due to credit score impact even after making all payments on time. I am not getting any response from them now and for april also it is showing pending while my emi got debited.

My emailid which regostered with Money Tap is [protected]@gmail.com

Please let me know whom should I reach