MoneyTap — Loan account foreclosed, however No Due Certificate not received

No i am not being charged on the APP, also last assuarance mail received from moneytap of the amount will not autodeduct from next month, however the account is not being seen as closed on the app yet, and no reply since then

it's been a month now, and I have not received the loan foreclosed certificate, even I have started getting recovery calls and messages from Moneytap recovery vendor 'CreditMate' that my amount is pending, and threatening to pay or we will keep sending the messages and calling you, also we will send the executive at your home for recovery.

I have all the proofs and sent to the agent, however no respond after sharing the confirmation proof, the proof contains the screenshots of payment done through razorpay showing as paid, bank passbook stating of amount paid as requested for foreclosure

please help.