MoneyTap — Want the loan closure letter and deactivate my account

I have taken loan from Moneytap and the background lender was Incred finance. I just contacted Incred finance for the closure letter and it seems they cannot provide me that, also they informed that one of the loan which is LXBNG[protected] is still showing as open in their system.

So, when I already paid the amount 5 days ago and it's reflecting in the app, why it's still showing open in their system.

I would request please send me the closure letter and deactivate my account from Moneytap.