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MoneyTap Complaints & Reviews

www.moneytap.com

1

Updated: Feb 9, 2025

Complaints 379

Resolved

20

Unresolved

359

Bad 😕 It seems that MoneyTap has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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MoneyTap reviews & complaints page 4

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My name is sandeep linked to email [protected]@gmail.com. I have 3 EMIs with the EMI date 5th of every month. Autodebit is initiated on 5th and 3 EMIs are debited from my account on 6th of September. Even after successful payment, as the same is not updated in Moneytap app, I was regularly getting SMS to repay EMIs. When I have escalated the issue they told that it will resolved. Now on 14th again 4746 is debited from the account. I want to know why this 4746 is debited. If my previous emi is not credited to your account, then where that debited amount on 6th is credited to. When i raised the issue with my bank, they said that my EMIs deducted on 6th are successfully credited to Beneficiary account

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Y

yuvinod

from Bengaluru, Karnataka

Sep 15, 2022

Hello Sandeep.

Apologies for the inconvenience caused to you.

We are unable to understand your issue, Kindly help us with your email address or mobile number. So we can look into your account.

You can also write us at [protected]@moneytap.com.

Regards
MoneyTap

sandeepparre's [Complaint's author] reply, Sep 15, 2022

I have mentioned my mail id in the complaint. Kindly check it again

sandeepparre's [Complaint's author] reply, Sep 15, 2022

I have already sent the mails to [email protected] but there is no response

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My account is blocked as the loan gets approved I am writing them from last one week but there is no response from their side.

Sep 16, 2022

Complaint marked as Resolved

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Y

yuvinod

from Bengaluru, Karnataka

Sep 9, 2022

Hello Pranay Chauhan.

Apologies for the inconvenience caused to you.

We are unable to understand your issue, Kindly help us with your email address or mobile number. So we can look into your account.

You can also write us at [protected]@moneytap.com.

Regards
MoneyTap

Pranay Chauhan's [Complaint's author] reply, Sep 9, 2022

I am unable to transfer the amount in my bank account I haven’t used the aap for once . My money tap account is blocked as you can seen it in the image that I have mentioned above .
Pls unblock my account.
My e-mail id is
[email protected]

Y

yuvinod

from Bengaluru, Karnataka

Sep 9, 2022

Hello, Pranay Chauhan.

Apologies for the inconvenience caused to you.

We are unable to understand your issue, Kindly help us with your email address or mobile number. So we can look into your account.

You can also write us at [protected]@moneytap.com.

Regards
MoneyTap

Pranay Chauhan's [Complaint's author] reply, Sep 9, 2022

My money tap account is blocked by your side and I haven’t used it for once . You can seen the issue in the image that I had posted
My email id is [email protected]

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MoneyTap has blocked my account and I haven’t used the account for once and now it’s more than a week that I writing them about this but there are not responding to it .my loan has been approved all the documents have been submitted then why my account is blocked ??

Sep 16, 2022

Complaint marked as Resolved

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Address: banglore

Website: [email protected],[email protected],

I have raised a request for foreclosure of my Personal loan, some 15 days back through mail . Post that I have received an acknowledgement stating the foreclosure process is not set up at your end for closure of the account.
still didn't get any foreclosure amount / any resolution from moneyatp.

Sep 07, 2022

Updated by Arun Shantharaju where is issue resolved?

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Y

yuvinod

from Bengaluru, Karnataka

Sep 8, 2022

Hello Arun Shantharaju.

Apologies for the inconvenience caused to you.

We are unable to understand your issue, Kindly help us with your email address or mobile number. So we can look into your account.

You can also write us at [protected]@moneytap.com.

Regards
MoneyTap

Arun Shantharaju's [Complaint's author] reply, Sep 8, 2022

Hi Team,

Kindly share the foreclosure details.

Please find the email id
[email protected]
9916912198

Arun Shantharaju's [Complaint's author] reply, Sep 12, 2022

Awaiting for your response .

Y

yuvinod

from Bengaluru, Karnataka

Sep 14, 2022

Hello Arun.

We would like to update you that our team has shared the required details in the email.

I hope your issue is resolved.

Thank you

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Dear Sir / Madam

I took a Personal loan from Moneytrap which ECS of rs.8054+2471+2382/-deducted from my hdfc account.

i applied for foreclosure for my Personal Loan, the Total foreclosure amount was Rs.14020+13549+86600/- which was settled on Dt:27 May-2022-.

despite settled my Personal Loan the ECS of my rs.12907/- deducted from my account after foreclosure for the same i complained with money tap for refund Amount Rs .12907/- since this date nothing happened .

I believe you would consider this as a genuine request and do the needful at the earliest.

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Y

yuvinod

from Bengaluru, Karnataka

Sep 1, 2022

Hello sir,

We sincerely apologize for the inconvenience, We are unable to find your details in the system.

Kindly share your registered mobile number with us or write at [protected]@moneytap.com

We would be happy to help you.

Thank you
Moneytap

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Dear Sir,

Money tap customer care are irresponsive and not attending mails to issue my NOC even after foreclosing personal loan. Please kindly address the situation. They are trying to do ECS even after loan foreclosure

Regards
Ganesh

Aug 26, 2022

Updated by Ganesh Prasanna Yepuganti Not responding to mails and trying to initiate ECS mandate even after loan closure.

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Y

yuvinod

from Bengaluru, Karnataka

Aug 29, 2022

Hello sir,

We sincerely apologize for the inconvenience, We are unable to find your details in the system.

Kindly share your registered mobile number with us or write at [protected]@moneytap.com

We would be happy to help you.

Thank you
Moneytap

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I have foreclosed all the loans on 10th August 2022. I have not received NOC yet. I am struggling to get NOC. I am calling them daily, but their number is either out of coverage area or it is wrong number. I have also mailed multiple times but still not received any reply from their end. They are just giving excuses. It's been 20 days now. They are not giving NOC. Pleased help

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Y

yuvinod

from Bengaluru, Karnataka

Aug 26, 2022

Hello sir,

We sincerely apologize for the inconvenience, We are unable to find your details in the system.

Kindly share your registered mobile number with us or write at [protected]@moneytap.com

We would be happy to help you.

Thank you
Moneytap

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I did not pay my August month emi so they are troubling me a lot I need some time to pay my emi the collection agents are harassing me by emails by emails they are not listening at all my email ID raksha.n.[protected]@gmail.com pls slove my problem I have attached the screen shot of emails from money tap app collection agents

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Y

yuvinod

from Bengaluru, Karnataka

Aug 26, 2022

Hello sir,

We sincerely apologize for the inconvenience, We are unable to find your details in the system.

Kindly share your registered mobile number with us or write at [protected]@moneytap.com

We would be happy to help you.

Thank you
Moneytap

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I have sent MoneyTap multiple emails and also called on the given number on the website but there is no response from them.

I haven't used MoneyTap for more than a year and found out it has been affecting my cibil record to which I requested to close the account but I haven't received any response from them.

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Y

yuvinod

from Bengaluru, Karnataka

Aug 22, 2022

Hello Kunal

We would like to update you that We have already processed the request to cancel your account.

We request you to allow us today's time.

Thank you

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Uggugug

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Sir I have made the payment of EMI but till now the payment is not updated in the app and I am getting reminder for payment again and again.

PNONE NUMBER [protected]

Aug 04, 2022

Updated by jitpragati17 please solve its my complain

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Y

yuvinod

from Bengaluru, Karnataka

Aug 5, 2022

Hello sir,

We sincerely apologize for the inconvenience, We are unable to find your details in the system.

Kindly share your registered mobile number with us or write at [protected]@moneytap.com

We would be happy to help you.

Thank you
Moneytap

B

Bhargav M

Aug 5, 2022

Hello Dear customer.

Apologies for the inconvenience caused to you.

We would like to investigate your issue. Please share your contact details with us at [protected]@moneytap.com so that we can resolve the issue.

Regards
MoneyTap

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Dear Team,
I am Saudhabh Sarvadhikary. Having a loan from your NBFC and haven't received any single documents by your end. So request to share my foreclosure letter, SOA & Repayment Schedule.

NAME - SAUDHABH SARVADHIKARY
DOB - 08/09/1987
PAN NO - CHIPS7789B

I have been mailing since yesterday

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B

Bhargav M

Jul 31, 2022

Hi Saudhabh,

Apologies for the inconvenience caused to you.

With reference to your query, we wish to inform you that your request has been registered and we shall revert to you shortly. We request you to kindly bear with us in the interim.

Regards
MoneyTap

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Address: Delhi

Best loan financial services industry

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Address: Delhi

Dear sir/mam,

It is to bring it to ur attention that I have made the bill amount of RS.1660 on June 30th and now past two days back I received a mail from ur office stating that the amount which I paid was not received and they send a new bill with late fee and other some charges. I have all my documents for the payment which I made and also I confirm with my bank about the payment and they also confirmed that you have received the payment. So please check with your system and clear all the pending charges and send me the updated statement. Please check with me if you need any proof of payment that I made.

Regards
Moidheen mh.
Cell # [protected]

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B

Bhargav M

Jul 31, 2022

Hi Moidhee,

Apologies for the inconvenience caused to you.

With reference to your query, we wish to inform you that your request has been registered and we shall revert to you shortly. We request you to kindly bear with us in the interim.

Regards
MoneyTap

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Multiple times email was sent from 19th July's with the request to foreclose the loan, but i never got a reply, now they're not allowing me to send an email or raise a request.

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Bhargav M

Jul 31, 2022

Hi,

We wish to reiterate that we are unable to find your details here.

We request you to help us with your registered email address for further assistance or you may also write at [protected]@moneytap.com for any assistance

Regards
MoneyTap

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On 25th June 2022 i tried to withdraw Rs.40000 through moneytap app.

The process did not complete stating technical error and asked not to try for 36hr.

on 27th i raised a complain to the RBL customer care and sent a mail to the money tap team, to sort out the issue and i was in urgent need of money.

it has been 25days i have been contacting the customer care and through mail. The RBL team said it is moneytap problem, and asked to send mail to them i have sending frequent reminder mail to them but they have not sorted out my problem

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B

Bhargav M

Jul 22, 2022

Hello Sir,

We sincerely apologize for the inconvenience, Kindly let us know the registered email address so we can resolve the issue for you.

Thank you
MoneyTap

anithaelizabeth's [Complaint's author] reply, Jul 22, 2022

please find my mail id

[email protected]

i was put into mental pressure for the last 25days due to this, i had 100% trusted that i can take money at the time of need, this has not happened

Please sort out the problem at the earliest

Thanking you
anitha

B

Bhargav M

Jul 23, 2022

Hi Anitha,

Thanks for reaching out.

â€‹As per the telephonic conversation, please be informed that the concerned department is looking into the issue, we will provide you an update at the earliest.

Regards
MoneyTap

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Hi Team,

i am fed up sending emails to them regarding foreclose of loan they are able to send mail that they are increasing interest rate but dont have time to respond to forclosue email how sad. No customer care nobody replies such a fake company

Regards,
Sushma bhat

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B

Bhargav M

Jul 20, 2022

Hello Sushma.

We are really sorry for the inconvenience, We would like to update you that

We have already escalated the issue to the team and they are working on it. We assure you that We will be resolving the issue at the earliest.

Regards
MoneyTap

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I have mailed several time asking for foreclosure amount but the team is not providing and when they provide the link is already expired by which we cant foreclose the loan, worst experience with this moneytap loan

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Bhargav M

Jul 23, 2022

Hi, Shekar.

Apologies for the inconvenience caused to you.

We are happy to inform you that now you can foreclose your loans from the app(Android device) itself. Please follow the below steps for the same:

1. Open the app and click on the 'Menu' option on the bottom-right corner of the screen.
2. Click on the 'Loan Settling' option.
3. Click on the 'Check Eligible Loans' option.
4. Select the loan you want to foreclose on and click on 'Continue'.
5. Select the reason for the foreclosure and click on 'Submit & Continue.
6. You will be taken to the Foreclosure Summary screen which will have the foreclosure breakup and the outstanding amount to be paid.
7. Click on 'Continue to Pay'.

Once you make the payment, you will be able to check the status of the same by clicking on 'Foreclosure Status' in Loan Settling.
â€‹
Note: In case you are not able to see the option of foreclosure then please re-install the app again.
â€‹
Please reach out to us if you have any further concerns.

Regards
MoneyTap

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I have emailed them for a closure letter to which I received a reply stating their executive will get back within 48 hours, but received no response even after 3 business days

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Bhargav M

Jul 23, 2022

Hi, Gauttam.

Apologies for the inconvenience caused to you.

We are unable to find your details here. We request you to help us with your registered email address for further assistance write at [protected]@moneytap.com for any assistance.

Regards
MoneyTap

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Email [protected]@gmail.com 100 times email tell me deleted my account but never deleted my account only harassment with lots of message email WhatsApp kindly solve issue no need loan after complaint never action

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