MoneyTap Complaints & Reviews

Dear Sir,

Money tap customer care are irresponsive and not attending mails to issue my NOC even after foreclosing personal loan. Please kindly address the situation. They are trying to do ECS even after loan foreclosure

Regards
Ganesh

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Aug 26, 2022

Updated by Ganesh Prasanna Yepuganti Not responding to mails and trying to initiate ECS mandate even after loan closure.

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yuvinod

from Bengaluru, Karnataka

Aug 29, 2022

Hello sir,

We sincerely apologize for the inconvenience, We are unable to find your details in the system.

Kindly share your registered mobile number with us or write at [protected]@moneytap.com

We would be happy to help you.

Thank you
Moneytap

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I have foreclosed all the loans on 10th August 2022. I have not received NOC yet. I am struggling to get NOC. I am calling them daily, but their number is either out of coverage area or it is wrong number. I have also mailed multiple times but still not received any reply from their end. They are just giving excuses. It's been 20 days now. They are not giving NOC. Pleased help...

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I did not pay my August month emi so they are troubling me a lot I need some time to pay my emi the collection agents are harassing me by emails by emails they are not listening at all my email ID raksha.n.[protected]@gmail.com pls slove my problem I have attached the screen shot of emails from money tap app collection agents

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yuvinod

from Bengaluru, Karnataka

Aug 26, 2022

Hello sir,

We sincerely apologize for the inconvenience, We are unable to find your details in the system.

Kindly share your registered mobile number with us or write at [protected]@moneytap.com

We would be happy to help you.

Thank you
Moneytap

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I am writing this mail regarding someone from moneytap called today regarding some loan pending on account of Subhash Pawar.
I am his son and today my mother received a call from someone in moneytap stating that subhash pawar has not paid loan amount of 1900 which we have no knowledge of.
2 ladies started abusing my mother who has no idea from where and when did my father took loan from and they started using obscene language...

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I have sent MoneyTap multiple emails and also called on the given number on the website but there is no response from them.

I haven't used MoneyTap for more than a year and found out it has been affecting my cibil record to which I requested to close the account but I haven't received any response from them.

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yuvinod

from Bengaluru, Karnataka

Aug 22, 2022

Hello Kunal

We would like to update you that We have already processed the request to cancel your account.

We request you to allow us today's time.

Thank you

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Uggugug...

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Sir I have made the payment of EMI but till now the payment is not updated in the app and I am getting reminder for payment again and again.

PNONE NUMBER [protected]

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Aug 04, 2022

Updated by jitpragati17 please solve its my complain

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yuvinod

from Bengaluru, Karnataka

Aug 5, 2022

Hello sir,

We sincerely apologize for the inconvenience, We are unable to find your details in the system.

Kindly share your registered mobile number with us or write at [protected]@moneytap.com

We would be happy to help you.

Thank you
Moneytap

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B

Bhargav M

Aug 5, 2022

Hello Dear customer.

Apologies for the inconvenience caused to you.

We would like to investigate your issue. Please share your contact details with us at [protected]@moneytap.com so that we can resolve the issue.

Regards
MoneyTap

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Dear Team,
I am Saudhabh Sarvadhikary. Having a loan from your NBFC and haven't received any single documents by your end. So request to share my foreclosure letter, SOA & Repayment Schedule.

NAME - SAUDHABH SARVADHIKARY
DOB - 08/09/1987
PAN NO - CHIPS7789B

I have been mailing since yesterday

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Bhargav M

Jul 31, 2022

Hi Saudhabh,

Apologies for the inconvenience caused to you.

With reference to your query, we wish to inform you that your request has been registered and we shall revert to you shortly. We request you to kindly bear with us in the interim.

Regards
MoneyTap

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Address: Delhi

Best loan financial services industry

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Address: Delhi

Dear sir/mam,

It is to bring it to ur attention that I have made the bill amount of RS.1660 on June 30th and now past two days back I received a mail from ur office stating that the amount which I paid was not received and they send a new bill with late fee and other some charges. I have all my documents for the payment which I made and also I confirm with my bank about the payment and they also confirmed that you have received...

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Multiple times email was sent from 19th July's with the request to foreclose the loan, but i never got a reply, now they're not allowing me to send an email or raise a request.

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Bhargav M

Jul 31, 2022

Hi,

We wish to reiterate that we are unable to find your details here.

We request you to help us with your registered email address for further assistance or you may also write at [protected]@moneytap.com for any assistance

Regards
MoneyTap

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On 25th June 2022 i tried to withdraw Rs.40000 through moneytap app.

The process did not complete stating technical error and asked not to try for 36hr.

on 27th i raised a complain to the RBL customer care and sent a mail to the money tap team, to sort out the issue and i was in urgent need of money.

it has been 25days i have been contacting the customer care and through mail. The RBL team said it is moneytap problem, and asked to send mail to them i have sending frequent reminder mail to them but they have not sorted out my problem

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Bhargav M

Jul 22, 2022

Hello Sir,

We sincerely apologize for the inconvenience, Kindly let us know the registered email address so we can resolve the issue for you.

Thank you
MoneyTap

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anithaelizabeth's [Complaint's author] reply, Jul 22, 2022

please find my mail id

[email protected]

i was put into mental pressure for the last 25days due to this, i had 100% trusted that i can take money at the time of need, this has not happened

Please sort out the problem at the earliest

Thanking you
anitha

B

Bhargav M

Jul 23, 2022

Hi Anitha,

Thanks for reaching out.

As per the telephonic conversation, please be informed that the concerned department is looking into the issue, we will provide you an update at the earliest.

Regards
MoneyTap

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Hi Team,

i am fed up sending emails to them regarding foreclose of loan they are able to send mail that they are increasing interest rate but dont have time to respond to forclosue email how sad. No customer care nobody replies such a fake company

Regards,
Sushma bhat

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Bhargav M

Jul 20, 2022

Hello Sushma.

We are really sorry for the inconvenience, We would like to update you that

We have already escalated the issue to the team and they are working on it. We assure you that We will be resolving the issue at the earliest.

Regards
MoneyTap

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I have mailed several time asking for foreclosure amount but the team is not providing and when they provide the link is already expired by which we cant foreclose the loan, worst experience with this moneytap loan

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Bhargav M

Jul 23, 2022

Hi, Shekar.

Apologies for the inconvenience caused to you.

We are happy to inform you that now you can foreclose your loans from the app(Android device) itself. Please follow the below steps for the same:

1. Open the app and click on the 'Menu' option on the bottom-right corner of the screen.
2. Click on the 'Loan Settling' option.
3. Click on the 'Check Eligible Loans' option.
4. Select the loan you want to foreclose on and click on 'Continue'.
5. Select the reason for the foreclosure and click on 'Submit & Continue.
6. You will be taken to the Foreclosure Summary screen which will have the foreclosure breakup and the outstanding amount to be paid.
7. Click on 'Continue to Pay'.

Once you make the payment, you will be able to check the status of the same by clicking on 'Foreclosure Status' in Loan Settling.

Note: In case you are not able to see the option of foreclosure then please re-install the app again.

Please reach out to us if you have any further concerns.

Regards
MoneyTap

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I have emailed them for a closure letter to which I received a reply stating their executive will get back within 48 hours, but received no response even after 3 business days

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Bhargav M

Jul 23, 2022

Hi, Gauttam.

Apologies for the inconvenience caused to you.

We are unable to find your details here. We request you to help us with your registered email address for further assistance write at [protected]@moneytap.com for any assistance.

Regards
MoneyTap

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Email [protected]@gmail.com 100 times email tell me deleted my account but never deleted my account only harassment with lots of message email WhatsApp kindly solve issue no need loan after complaint never action

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I have to give[protected] stars but no option.
The customer team simply telling we will resolve the issue but no response. I am not getting why foreclosure taking 8 days. I am ending up paying 8 days intrest. I don't think this month I will get close the loan. Waste of support here... Sll false promises and waste support. Improve the process for foreclosure in the app itself. Is this delay because you want more intrest money from us. Don't do this things it will lose trust on the app users.

Jul 14, 2022

Updated by Kranthi Kum I have to give[protected] stars but no option.
The customer team simply telling we will resolve the issue but no response. I am not getting why foreclosure taking 8 days. I am ending up paying 8 days intrest. I don't think this month I will get close the loan. Waste of support here... Sll false promises and waste support. Improve the process for foreclosure in the app itself. Is this delay because you want more intrest money from us. Don't do this things it will lose trust on the app users.

Jul 22, 2022

Updated by Kranthi Kum Any update on my complaint

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I have cleared my loan one year ago .. and the loan status is still active this ppl have dectucted 31000 from account... Need NOC and answer for the deduction

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Bhargav M

Jul 10, 2022

Hi, Girijai.

We wish to reiterate that we are unable to find your details here.

We request you to help us with your registered email address for further assistance or you may also write at [protected]@moneytap.com for any assistance

Regards
MoneyTap

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Hello,

Myself Swapnil Payal has taken loan from https://t.co/rD3POj9lfl account LXMUM[protected]. I had paid all the amount whose link was https://t.co/RPwe2aHueb .Whose payment I had cleared already on 20th May 2022 and already accepted by Moneytap and Incred.After paying the foreclosure amount fully that was 49938/- then also Moneytap deducted the EMI amount i.e 10249/- on 5th of June 2022 from that day i am continuously taking followups by mailing and constantly calling to Incred as Moneytap has there 2 customer care numbers([protected]/[protected]) which are in non-responding mode.Everytime I mail i get reply that the issue will get sort in 5-7 working days from Moneytap staff named Neil F Corrie And Swamy Jha and from Incred they give me ticket number that are (T[protected] and T[protected]) .Kindly look into this issue as I am totally dissapointed with Moneytap. Kindly refund my hard earned money ASAP as it's been more than a month.
Regards,
Swapnil Payal
[protected]

Jul 8, 2022

Complaint marked as Resolved

I got a call from Moneytap executive as there is no helpline number available to solve our issue they have online mail id to respond. The number which the executive call is ±917406008883 he apologized for the delay and guaranteed me that i will get my refund within 72hrs so he told me to send my bank details with ifsc on the mail id of moneytap and also requested me to remove this complaint and if the money is not refunded he told me to call him back. So as he has given me words of returning I marked my complaint as resolved.

Jul 22, 2022

Updated by sap772007 The person still not send me my money and just saying daily that amount will be transferred tomorrow but still now no amout is refunded as its more than 3 months and now moneytap is making fool of everyone.Really Troubling common people and using common man money and earning heavy interest.This is called Money tap services really pathatic service.

Jul 22, 2022

Updated by sap772007 Myself Swapnil Payal has taken loan from Moneytap.Account LXMUM[protected]. I had paid all the amount whose link was https://t.co/RPwe2aHueb .Whose payment I had cleared already on 20th May 2022 and already accepted by Moneytap and Incred.After paying the foreclosure amount fully that was 49938/- then also Moneytap deducted the EMI amount i.e 10249/- on 5th of June 2022 from that day i am continuously taking followups by mailing and constantly calling to Incred as Moneytap has there 2 customer care numbers([protected]/[protected]) which are in non-responding mode.Everytime I mail i get reply that the issue will get sort in 5-7 working days from Moneytap staff named Neil F Corrie And Swamy Jha and from Incred they give me ticket number that are (T[protected] and T[protected]) .Kindly look into this issue as I am totally dissapointed with Moneytap. Kindly refund my hard earned money ASAP as it's been more than a 3 months and still I don't receive any refunds but 1 thing they tell me that just put a resolved mark from yourside.
Regards,
Swapnil Payal
[protected]

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Kranthi Kum

from Coimbatore, Tamil Nadu

Jul 14, 2022

I have to give[protected] stars but no option.
The customer team simply telling we will resolve the issue but no response. I am not getting why foreclosure taking 8 days. I am ending up paying 8 days intrest. I don't think this month I will get close the loan. Waste of support here... Sll false promises and waste support. Improve the process for foreclosure in the app itself. Is this delay because you want more intrest money from us. Don't do this things it will lose trust on the app users.

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K

Kranthi Kum

from Coimbatore, Tamil Nadu

Jul 22, 2022

Only 1 month or continuously every month debiting after full payment also?

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