Claimed

Monginis Cake Complaints & Reviews

www.monginis.net

1

Updated: Apr 7, 2025

Complaints 301

Resolved

49

Unresolved

252

So far, so good. Monginis Cake is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Monginis Cake will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to Monginis Cake

Having problems with Monginis Cake?

File a complaint and get it resolved by Monginis Cake customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Monginis Cake

Monginis Cake reviews & complaints page 12

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: Thane, Maharashtra, 400605

I purchased today, Black forest cake from Panchpakhadi Thane today.

The cake was of bad quality and taste.

It seems that it was very old stored.

It spoiley anniversary.

Very bad feeling.

Hope our tummy should not give us trouble.

The very bad experience about Monginis first time ever

The shop keeper even did not gave me receipt and I also forgotten to ask for it.

What I can complain at last is I am very disappointed.

View replies

A

AnnIndia

from Gurgaon, Haryana

Sep 21, 2016

I have had extremely bad experience at Monginis Baner Road store. I had told my sister to get proper cash memo, because I know this store over-charges. Even after asking three times, the store did not give proper cash memo. They gave "order memo". They did not even put the date on it. When I complained, the shopkeeper said "Do whatever you want" and "I am sparing you just because you are a woman." They are supposed to give proper cash memo. I have all documentary evidence and record of phone call. The cakes itself are of sub-standard quality. It is not sponge cake. It is completely dry cake layered with "cream" but the "cream" is horrible. They avoid putting date because cakes are not fresh.

Bad quality cake - Comment #2554652 - Image #0

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Thane, Maharashtra, 421202

Website: monginis.net

To,
Area Manager,
Monginis,

I had made an order (order(s) #[protected] on 20.06.2016 which includes 1.0) Macaroon Swirl Cake (INR 1200) + Lovable Tulip Blooms Chocolate Bouquet (INR 750) + Delivery charges (INR 100) which made an total order of INR 2050.

We received the order on 21.06.2016 beyond the agreed time, in addition to that delay, the order was incompletely delivered with only cake. The Lovable Tulip Blooms Chocolate Bouquet (INR 750) was completely missing.

We faced many difficulty in calling you on several phone numbers. But no response from your side.

Hence, Requesting you to deliver the pending item at earliest by today before 4 pm.

The Invoice and the confirmation mail from monginis is detailed below in the trailing mail for your ready reference.

With regards,

Nitin Eppalpalli

[protected]
+[protected]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 410210

Sir i have purchsed 31.05.2016 black forest half kg cake at rs. 360/- at kharghar monginis shree sai enterprises, shop no 10, crystal plaza sector - 7 kharghar navi mumbai tel no[protected]. The shop seller taking extra money for knife rs. 10 /-. But before five days i was purchesed same cake at nerul monginis they taking same price with nkife. Rs 360/- now i want return the extra cost. Rs 10/-

+1 photos

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: Thane, Maharashtra, 421306

Website: Monginis.net

Hi Sir,

I have ordered Four cakes from monginis on 5th May 2016 order no is WEB- 250998 the cake which they delivered was stale and I have ordered all egg and they delivered Eggles I have ordered different types of cakes but they delivered me 2 same cakes I can't expect such type of service from Monginis I want refund of my money or else I will move to consumer court against monginis I have kept the sample of all the cakes please do take action and refund my money

Name : Sabhajit
Mob : [protected]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Pune, Maharashtra, 411057

Hello, I purchase a cake from near kaspata vasti Monjinish store, Pune yesterday on the date of 1st may2016. It is tottly unhealthy n too much hard . The cake was spoiled my birthday so what can i do plz inform me...and when I called the they said bring it back will exchange it and they need that old cake for tasting .when I send that cake the owner said it's OK and it's fresh cream and the taste will be like that and talk very rudely .it's really a bad experience.

View replies

R

Rajdeep Baniya

from Gurgaon, Haryana

May 18, 2016

Monginis Cake — Rotten Cake

Bought Cake for birthday of my mother from Vimanagar Pune Outlet, After Cake cut while we eat it smell so bad that cant even eat that.. Such Pathetic Food from these screwed the event..

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 400708

Website: Monginis.com

I purchased three pastry for my mom dad 24th anniversary.I told the salesman to write 24 on pastry, he refused to write and said we only write this on cakes.what rude behavior was it? What policy does monginis follow?.About the pastry which I bought was awful not at all fresh and was so hard .Despite of asking him whether the cake is fresh, it tasted pathetic.

View replies

M

meenubkhanna

from Igatpuri, Maharashtra

May 13, 2016

Cake was delivery without the writeup given and the quality was bad as it was very dry and hard from inside

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 421003

Yesterday i.e. 31.03.2016 i went to monginis shop at Gol Maidan, Ulhasnagar shop to purchase pineapple cake for one of our employees birthday. After cutting the cake we had as usual sharing of cake piece to one and all. But to our surprise one of our employee found an iron nail in one piece..This is pathetic.

View replies

G

girish bansode

from Mumbai, Maharashtra

May 19, 2016

Monginis Cake — hair in moginis cake

today I bought a sacher cake from MongInis cake shop nehru nagar kurta mumbai outlet. I found hair in that cake they are not bother about hygeine of people I wish take strict action against Mongolia cake company

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 410218

Website: www.monginis.net

I purchased a choclate cake on 21st january 2016 and no wonder it was worst cake we have ever brought.It smelled disgusting and un-eatable.Further on 29th february 2016 we ordered 3 chicken pan pizza and where not provided with the service as the bill amount was Rs.105 and he refused to provide change.Moreover vendors behavior was very rude and non-cooperative.
Venue-monginis, kalamboli, navi mumbai. pin code-410218.

View replies

T

truptadikxit

from Mumbai, Maharashtra

May 17, 2016

Monginis Cake — Product changed

We had ordered a costly caramel cake, however a substandard simple chocolate cake was sent...

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 400068

Website: www.monginis.net

I purchased a cake and it was stale. it was an important day and we very having fun.. but as we started eating the cake all o[censored]s got upset.. unfortunetly we had to stop our celebration as the cake was stale..

View replies

C

chana69

from Mumbai, Maharashtra

Feb 19, 2016

get another cake in compensation.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400059

Website: www.monginis.net

Monginis you should stop your online delivery services to Goa. You charge your delivery charges of Rs.100 and you expect us to go and receive the order ourselves. I had ordered a cake for my boyfriend to be delivered on Valentine's Day as a surprise to him. Instead you call him on the day of the delivery and inform him that the cake cannot be delivered by you and ask him to come pick it up yourself. Making him wait for your delivery truck at the main centre for an hour far away from home. You ruined my surprise and our day. Why accept the order when you cannot deliver it to the given address. I am absolutely disgusted by your online services.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Thane, Maharashtra, 421302

Sir / mam
I have purchased blueberry cheese cake from monginis retail shop
its was bed smell in cake cream and even base was not baked properly.
I returned that cake in next day morning to that retail shop and he said that they will give feedback within two days and still i didnt got the feedback and money back.
Me and my brother visited twice yet to that shop but they are not giving proper reply.
my complain no. in ther book was 2131
contact no. [protected]
name ketan agarwal
mail id : [protected]@gmail.com
please help us

+2 photos

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Pune, Maharashtra, 411012

I bought a half Kg pineapple flavor cake from Dapodi outlet (in Pune, Maharashtra) of Monginis on 6th Feb 2016. The shop owner charged me 340 Rs for it. I asked him if rates have increased? He answered that yes rates have been increased from 1st Feb. I purchased the cake and got the bill from him. I enquired the rate of same cake from other outlet in nearby area (Pimple Gurav). They told me the correct rate of 300 Rs. Rates are fixed by the company. If any outlet is overcharging then the overcharged amount is directly going into shop owner's pocket. Please refund me my amount of 40 Rs. My e-mail Id - [protected]@yahoo.co.in

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Thane, Maharashtra, 400612

I bought a monginis swiss roll which was firstly expired and then when i went back to the shopkeeper to return the same he started arguing and shouting on me.the shopkeeper is in mumbra kausa near talao near shimla park next to fala complex popularly known as buddhe ki shop. kindly take a strict action against him he usually keep expired products in his shop. My email id is mariya.[protected]@yahoo.com

Helpful

2 other people found this review helpful

2 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: 401208

Im very fond of cakes and thought i would have lots during this trip to India. Bought 1 for my aunt's birthday and i made sure to mention non veg cake. Because the veg cakes are little hard. But this lady with all her attitude packed a veg cake and we noticed when it was opened at my aunt's house.
Today I asked my father to get a pastry from Monginis and he again asked for a non veg cake but i guess this store is stocked with veg cakes. It is hard like a stale roti. I dont understand if they have a hearing problem or something that they keep giving us veg cakes.
Please its a humble request do speak to the store owner and fix this problem. Im sure there are more unhappy customers like us.
But yes would love to mention all your cakes are fresh and service is good too in all the stores we visited till date except this one.

Store address: Evershine City, Near Dreams Mall, Vasai East, Maharashtra

+1 photos

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 400060

Website: monginis.net

Sir i had purchased a pastry in morning 31st dec 2015 from jogeshwari east satellite building which happened to be stale atleast 2-4 days old inspite of telling them the same the concern person was not ready to agree and kept on trying to convince me that its not stale. I want someone from monginis to keep a check on the quality of food that is consumed if they do not wish to hamper its brandname.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kolkata, West Bengal, 700124

I stay at barasat. Kolkata - 700124.near chapadali more. I visit monginis cake shop there almost regularly. And almost regularly I had to face misbehavior of the shop owner. The only reason I go there because of the quality of cakes and lack of cake shops in the locality. But today the person crossed every limit. He misbehaved not only with me but also also with my father. I cried after hearing his words. Don't know what he thought of himself. But being a customer I should receive a good treatment. At least he should not treat customers as beggars. Kindly look into the matter .Expecting your kind cooperation. Thanks! Trishna roy [protected]

View replies

A

alokkumarghosh

from Goalpara, Assam

Dec 17, 2015

I myself Mr. Aloke Kumar Ghosh and staying at Barasat, Champadali More. Kolkata - 700124. All most of all 365 days I used to visit MIO AMORE Cake Shop you can say almost regularly. And almost regularly infront of me and also several times with me have seen Owner of the Cake Shop misbehave with every one and on 05th Dec'2015 and 14th Dec'2015 I myself faced misbehavior of the shop owner. The only reason we go there because of the quality of cakes and lack of Mio Amore cake shops in the locality. But today the person crossed his every limit. He misbehaved not only with me but also with one old aged lady Owner of the Cake Shop uttered very rough language and told that we should not visit his Cake Shop. We really do not know what he thoughts. But being a Mio Amore customer we should get Receive a good treatment and Behaviour. At least he should not treat customers as beggars. Kindly look into the matter .Expecting your kind co-operation. Thanks! Aloke Kumar GHosh [protected]

A

alokkumarghosh

from Goalpara, Assam

Dec 17, 2015

I myself Reba Dutta stay at barasat. Kolkata - 700124.near chapadali more. I visit Mio amore cake shop there almost regularly. And almost regularly I had to face misbehavior of the shop owner. But today the person crossed every limit. He misbehaved with 78 years aged Lady in MY opinion Cake Shop Owner should should get a Good Treatment.Don't know what he thought of himself. But being a customer I should receive a good treatment. Thanks and Regards, Reba Dutta [protected]

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400033

As I have been customer since many years I never had any issue with any of your any outlet, but the outlet in kalachowky near cotton green station is selling stale product.day before yesterday I bought roasted almond pastry, I was hard as rock. It's not just me people in my locality are facing same problem, I expect proper actions to be taken .

View replies

V

vishsjau

from Delhi, Delhi

Nov 24, 2015

I have ordered cake for my 3 year old from monginis. It was really tasty and he really like the flavour specially his favorite cartoon character on cake.

M

mukesh1560

from Mumbai, Maharashtra

Jun 15, 2016

Tasteless & worst cake given to me in thakurli east

I had purchased cake from monginis today i e 24/12/14 it is worst & tasteless .pls dont cheat customer .Its really a bad cake.

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra

Website: www.monginis.net

28th September 2015, as i had my visit to the Govandi east outlet of the Monginis cake shop, i saw a potato wafers packet of Jaibhavani a pack of 500 grams served at the shop i asked the person that is this the Monginis product, so the reply was yes and i purchased 2 packets of 500 grams each which cost me 160 rs in total. when i came home i saw that there was a wafers were having a foul smell and also some pieces were carrying green fungus on them, my first question is way some other brand is served at the shop were no other outlet dose it and if we would have overlooked it the fly would have just suffer unnecessary .

View replies

R

rohitmore345

from Delhi, Delhi

Oct 2, 2015

You may have chosen the wrong or expiry product from the store as I buy every-time the wafers and potato shells from monginis stores and they are always fresh and good to eat.

G

girishpatel143

from Delhi, Delhi

Oct 8, 2015

No1 Brand and No1 Monginis. Just no word to say the delivery of 3kg cake was quick and fast on my wife birthday I also ordered the waffers but had no issue and complaint at all. Thank you Monginis.

R

rahuljain437

from Delhi, Delhi

Nov 11, 2015

I really like the pineapple cake of monginis there are yummylicious. Got the order everytime on time no complaint at all...

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Address: Surat, Gujarat

Hello, I purchase a cake from Shop No. 54, Royal Arcade, Varachha Road, Oppossite Sarthana Zoo, Sarthana Jakatnaka, Mani Nagar Society, Nana Varachha, Surat, Gujarat 395006 yesterday on the date of 25th july 2015. It is tottly unhealthy n too much hard . The cake was spoiled my birthday so what can i do plz inform me.

View replies

G

ganeshsoni123

from Delhi, Delhi

Sep 11, 2015

I really like the customer service I have ordered the cake online for my son birthday and it was expected to be delivered at sharp 5pm in the evening but was happy the cakes was delivered before and at 4.15pm it made everyone happy. Thanks for Monginis.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Aurangabad, Maharashtra

My son likes cakes from this brand we r continuously buying it from branch located near home but this time we went to prozone mall aurangabad where we found very in hygiene condition still we buy one pastry form my son and he got seviour somouch infection I appeal to company pls visit to this stall and get conformed what type of food they supplying under this brand... Bcoz I HV purchased one puf for me that I also throun up in been...

View replies

M

Misthi Mavi

from Pune, Maharashtra

Jun 8, 2016

Bad quality Cake

The Cake was stale . It was smelling bad and having ants.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines