Monginis Cake Complaints & Reviews

One of your store at borivali west was having good service in old days.
however today we experienced a bad response from your staff.

there were 2 person inside Goyal shopping Centre branch of mongini
when we requested your staff to attend us.

he replied that "he was attending other customer"

on other occasion we would have argued with him but it was birthday so we avoided the conversion

the reply that he presented was not acceptable.

if he had communicated that "please wait for some time", we would have had no objection towards your staff.

lastly I have no issue with your taste, refunds, quality or to that extent the wasting my time in your service.

but the reply was not good. it was as if you are doing favor on me by attending my cake order and obliging me by writing my name on the cake

I brought cake from jafrabad maharashtra bakery it was 3 days older and rather sour in taste.

The cake got from Jafrabad Maharashtra was 2-3 days older was rather sour (आंबूस)

I purchased half kg Swiss chocolate cake from nallasopara West branch on 23 Aug 23, but it's teste is very bad like
may be they use low quality fat in that cake and i return cake on 24 aug 23.
Because on 23 Aug that Shop owner is not accepting that cake have some fault in it and so on next day (24Aug) i got confirmation from 5 people and all are agreed with this that cake have some teste issue.

The Pastry was yellowish and sour in taste like they were kept for 8-10 days. Not expected from monginis like this.

Monginis Panjim ktc busstand
Monginis shop no.29 the employees were not welcoming and showed bad behaviour with non accepting eye gestures and very bad service.This happens daily . The moment we as well as other customers enter we encounter rude behaviour. I request you to take necessary action and transfer them since they are not suitable for this job . Such rude behaviour is not acceptable.

I bought packed Pizza twice from the Monginis shop. I found that the Pizza had fungus on it the both time, although, the expiry date was for that day.

Today I bought this paneer pattice from the Baghajatin outlet of monginis. I came home and when i went to eat it, it was hard as anything the upper crust was harder than a toast biscuit. The staffing inside was not there anymore almost vanished and hard, the paneer cubes were smaller than a dice and hard. It had no taste at all all bland taste as if it was stored in cold storage for a week. Worst experience from monginis. I had a bad experience of a literal dry birthday cake and now this. Not gonna trust monginis anymore. Worst cake company.

I am writing to express my disappointment and dissatisfaction with a recent cake purchase I made from your establishment. On 18/06/2023 I bought a cake from your store, and unfortunately, it turned out to be stale and emitted a strong unpleasant odor.
I have been a loyal customer of your bakery for several years, and I have always enjoyed the freshness and quality of your products. However, this particular experience has left me quite dissatisfied. When I opened the cake box, I immediately noticed an off-putting smell, which was not at all appetizing. Furthermore, upon tasting the cake, it was evident that the texture was dry and stale, far from the delectable moistness I have come to expect from your cakes.
I appreciate your attention to this matter and anticipate a prompt response. I hope we can resolve this issue amicably and that it will not affect our future interactions. I value the quality of your products and would like to continue enjoying them without any concerns.

Thank you for your understanding and prompt action.

Hi
Today we buy a moginis cake in pune pimpri chinchwad tathawade branch having code no J56 with expiry date : 19June 23 on 18 June 23, at approx.20:10pm.
When we cut and taken 01 short piece and given bad test also bad smell.

Needs replacment or cashback of the same.

I hope this letter finds you well. I am writing to bring to your attention a distressing incident I experienced on 16/03/2023 at Mitramandal Pune - 411009 Maharashtra involving the rude behavior of one of your staff members. I believe it is important to address this matter as it significantly impacted my experience and falls below the expected standards of professionalism.

I hope this letter finds you well. I am writing to bring to your attention a distressing incident I experienced on 16/06/2026 at Mitra Mandal Shop involving the rude behavior of one of your staff. I believe it is important to address this matter as it significantly impacted my experience and falls below the expected standards of professionalism.

I bought your company's birthday cake last evening (01.06.23). The Cake is spoiled. On the Birthday Party (02.06.23) after I cutting the cake, there was a foul smell and drooling. After eating the cake, the taste in the mouth was lost and there was vomiting. I immediately spoke to the shopkeeper. But he talks to me rudely and turned the blame on me. kindly look into the issue and resolved it.
Shopkeeper Details - No 346, Rubi Palace GT Road, Near, Parcus Rd., More., Purba Bardhaman. West Bengal, 713101, Phone - [protected]
My Details - Hosenur Rahaman, 3no Rashikpur, Near Jail Quarter, Purbabardhaman

No carry bag available for 1.5 kg cake. Shopkeeper says it cannot be made for a heavy cake which is ridiculous.

I have purchased 4 cake pestry dated 27 May, 2023 evening 5:30 to 6:00 pm. When I came to relative place with Cake at Powai it is giving Bad smell . Outlet person must check before giving cake to customer if it is not good to eat they should avoid giving. We have called outer number they informed we will replace cake, but I have again spend 20-30 min to travel and pick cake again spent travel expenses

I ordered birthday boxes around 56 . On the day of pickup the staff present there was totally unaware of billing and keptt me waiting even though aft telling that wr are getting late for the party. Also the staff gave us wrong price to which i called the manager to clarify and he was super rude. Even a chai tapri or ros omlet gada person doesn't speak like this. He tells us to take the order or leave it. This is at colva store and his no is +[protected]. We were your customer since 10 years but not anymore

I ordered a Dutch truffle cake with specific instructions on color combinations n fondant .. The cake was plain chocolate, color combinations were not right and there was no fondant.

Monginis Cake shop located in Pajifond Margao- Goa 403601, sold paneer puff which had already developed fungus and this lead to food poisoning. This is so dangerous that these companies are not even meeting or following FDA standards and should be fined for such a big negligence. I believe proper protocols needs to put in place before these companies sell such harmful products to the customers. You’ll can simply make out looking at the image that this is not just stale but decayed product. I request this to be heard!!!

I ask for a cake which cost rs 600 . For mother's days special cake ... But the lady staff given us a cake jo ulta rakha hua tha .. we came back just to complain but their attitude was really worse n rude which is not acceptable... From now onwards i am not going toh buy any product from monginis from any o[censored]r branches if my complaint won't take any seriously... They are not even accepting theri fault... Not giving any response .. only aise possible nahi hai .. is it the behaviour of your staff .. Then I would love inform other PPl not to take anything from the monginis bcz of not having a proper staff ...

Today I have ordered anniversary cake at 9.30 am with order number # 04466 dt.[protected] Transferred Rs.475 online. And the delivery time was 7 to 10 night but still not delivered. I talked to the customer care, they suggested me to place the order again, while I have my transaction compilation messages and payment slip as well.
Today is my marriage anniversary, if the cake does not reach today, I will file a case against you and also complain to the media online.