Monginis Cake Complaints & Reviews

It serves flour in place of chocolate...no complaints is taken by hanuman nagar patna staff...Atleast give proper explanation regarding this issue... As a regular customer i have no issue till now with product but last purchase makes me feel unhappy..

I brought a pastry from mongnis nd it was very bad quality..They sale the old stock to the customers nd didn't accept their fault.. Didn't value the customer!!

Bought a cake yesterday for birthday half kg butterscotch cake for 375 rs but was of no use what is use of paying so much and going for a brand it was tasting too yuk and bread was fully yellowish that it ruined the party very disappointed by monginis

Myself swapnil yadav [protected]

Respected authority, monginis india.

I had ordered MALAI KULFI CAKE from your outlet at Akole, pin: 422601, dist: Ahamadnagar, Maharashtra. The receipt of the same is attached below.
The assistant of the shopkeeper of this outlet told me that it's a ice cake with no bread in it and is made up of pure malai. Believing on the same I placed my order, the order time mentioned on the receipt was 12AM and I got the cake at 1PM; I understand that there might be some natural difficulty in getting that order on time and I don't have any issue regarding delay of the time. The cake I got was damaged ! I fail to understand why monginis is not able to provide me undamaged cake?(photo of the said cake is attached). When I cut the cake and eaten it, I found it contrary to what the person working in your outlet had told me about the cake, on which I believed and ordered the same. The information given by the said worker was misrepresentation of the fact. It was just an ordinary ice cake without even essence of malai, with 2 kulfis on top of it as garnishing to fool us and to pretend that it is a malai kulfi cake. It is highly unappreciated from a highly reputed bakery like you (monginis) which hold big business, name, trust of the customers in India.
In rural areas people have trust on your shopkeepers and fellow workers worked in your outlets. Rural population don't know much about cakes and they order cake believing on these workers.
Don't you think you should train workers working in your franchises? Don't you think we deserve real and true information about food you serve? And we also deserve undamaged food stuff after paying you 400 rs which consists all the delivery as well as preserving costs?

I pray to respected authority to look into this matter and I hope you won't let us down. I hope if next time I believe in your service I won't regret!

I want to complain on monginis as they are not sticking price tags on cake and charging higher prices than earlier . When I asked they are telling we don’t provide price tags with cake .
This is Monginis located in Kon gaon bhiwandi 421311

Today I bought a Black forest cake from Ambernath East branch. Thane, Maharashtra.
The cake is not fresh. Its a stale cake. Taste is also not good.

Today 15/10/2020 around 11pm i went monginis shop to purchase cake and burger malad west, marve road, gate no.01, near fire brigade branch, i say that they served me a stale (baasi) cake my child got stomach pain after eating when i tasted cake its stunk and taste was so bad

I will loged suite in court if strict action will not taken against manager of shop & also appeal to closed the malad branch.

For any query call [protected]

Yesterday around 8pm I purchased 2 donuts from Monginis Shop (Borivali (E) station), and took to home. At home when i eated Donuts the taste was too Bad, the taste was like a BOX, how box smelling it was like that only, and the donut bread was to HARD, normally it is soft, wnenever i had purchased from Monginis DONUTS always taste GOOD.
i have wasted my RS. 60/-

Monginis sold a rotten cake that made my 3 years old nephew sick.

On the evening of September 16, I bought a chocolate cake from Monginis Sardarnagar outlet near Airport in Ahmedabad.

The cake turned out to be stale ― that not only ruined the birthday but affected my 3 years old nephew's health.

Now listen carefully —

First. I did not expect such an awful quality from a brand like Monginis.

Do you have any idea this kind of negligence can lead your customers to food poisoning?

How can you sell food that's unfit to eat?

Second (and it's even worse) — It's been a terrible experience to ask Monginis look into the matter.

It's been a few days I have filed the complaint in the Sardarnagar outlet and there's been no response.

On followup, the outlet owner asked me to contact directly to the bakery, which again hasn't responded yet.

Do you guys take your job seriously? Selling food that can cause illness to customers is horrendous — and neither the bakery nor the outlet owner takes the responsibility to address the issue.

Please! I want someone to pay heed to this matter.

Don't make me believe that Monginis is just a group o[censored]nethical bakers with wicket franchise owners who don't give a dam about their customers.

When we buy something from you guys — we put my trust in you.

But Monginis ignorance in food quality and customer redressal has turned it into distrust.

I request for a solution, I don't want to escalate this issue further.

This is to i nform you i have purchased one cake from monginis shop from Ghatkopar west sanghani estat mumbai 400086 oppsite bhaweshwar plaza LBS marg. Kindly take this note cake was very bad quality infac it was not looking like a mongins cake i feel so embarace to gift somone. Kindly revert for the same.

Taste was not good. Some smell was coming
While eating

Worst service with pathetic product delivery by tricking customers. Refund my money back
Ordered strawberry flavor got vanilla which is very tasteless and not fresh also
#curchoremsanvordemmonginisgoa

Today we had order black forest cake with egg without biscuits base at bottom half kg from ghatkopar west station at around 11am.. And paid 375....

And we cut the cake at midninght around 12.00. And as we distribute the cake among our family members they feel the taste of cake bit bitter and even the children didn't like the quality of the cake as what we used to get earlier.. We didn't feel that it's monginis black forest... Feel like it's local baniya cake... Very disappointed with the quality of the cake given to us... As the customer order cake to make their dear one birthday a special moments but unfortunately the taste of the cake made all of the mouth bitter... Very bad quality given to us from ghatkopar west station shop
+[protected]. Owner contact number..

If this the quality what monginis is giving to their valued customer inspite paying the amount.. It's the sign of losing the customer... We felt as if we would have buyed dairymilk and would have celebrate d the moment... Very very bad quality cake given to us today.

Hello,
I had ordered for a really fresh pineapple cold cake on 22nd june 2020 for my mom's birthday from monginis, rpd branch.
I had insisted them to give a really fresh cake and i trusted them to do so.
I happily picked the cake from there and headed to celebrate mom's birthday along with other relatives. The cake looked very good, could not wait to eat it. But when i started cutting the cake to distribute, i realised it wasn't fresh.. Then when we all tasted it, it was gue gue, not good at all.. It was a stale cake with a bag taste.. How can a well known brand deceive his customers..
The cake ruined the birthday pleasure.. It was disheartening...
Children were asking for cake and we could not give them..
I am writing this complaint so that one should not witness such situation again.
Please do the needful.
Thank you.

This is the case regarding dukbunglow moginis patna bihar..2 wall paper mens were working there from. The moginis company itself they took my money purse from hand bag and went for lunch and cctv was not working. Owner is a very rude man it seems that he himself intiating this type of theft and may be involve in it. Such a rude behaviour with customer is not tolerable. Such a shame for moginis

At kothrud near bus depot store when i went there i ask for a lava cake and he ask me that if i want to warm it so i said yes and then i try to make payment through phone pay app but the transaction is failing beacuse of bank server then i tried with other app but it saying the same then i ask for card payment but he says no in arrogant manner and that guy there he fought with me for just 40 rs and at last he threaten me

Hi monginis team,

This is a very painful thing to inform that my wife ordered for a black forest cake worth rs 850 for our anniversary celebration from "monginis cake shop" located at "choudhury bazar" in cuttack, odisha-753001 but the cake quality was horrible and on tasting the flavor was not at all of the black forest cake. The creams applied on the cake were very low quality and horrible taste.
When we approached...

Dear monginis,

I have ordered pastry on my special occasion of ring ceremony.

I have clearly given our requirements with photo to monginis (Nanpura branch).
But monginis not prepared and ful filled my requirements.

Also i payed very higher charge for preparing this.

This is very bad experience for me and it’s was spoiled my dreams.

Requesting you kindly give my half payment to me.

Reg,
Manish rana

We had ordered birthday cakes (1kg) on 25.09.2019, same as we brought earlier from you before in 1/2 kg, both cake photos are attached for referance.
The cake is very faulty, poor quality, crack in photo print, undulation in top photos, not as per sample shown, its look like the based is used old and dairty, no white chocolate pieces pasted.
We have discussed with outlet owner but not fruitful, he will denied about their fault, and ask us to raise complaint online on provided mail ids, due to need we collected the cake, but we have very serious concern about quality of monginis and client satisfactions.

We strongly believe on service by monginis. We want our money back.

Being specialised in cake shop it has candles but not a ingle matchstick or lighter because of which i didn't even buy the candle what use is it if i have to search a shop for matchsticks if cakes hop can't help me with that... So pls add lighter or matchstiks monginis i'm celebrating bday without lit candles since we weren't celebrating it at home but outside in open space