Monginis Cake Complaints & Reviews

Hello,

Please find attached document for your reference.

I bought a cake on yesterday i.e. 30th march 2021 of 1kg and 1/2 kg to celebrate my parents wedding anniversary ; turned out bizzare.

Cake is smelling very bad, lousy and shoddy which restricted our celebration and everyone was distraught, very disappointed with your service.

Cake feels like it's made 8 9 days prior and what if I ate it anyway and got food poisoned or got sick in this covid-19 situation who would be responsible.

Do something and give me my money back before I raise a complain and sue you if needed expecting reply ASAP.

Regards,
Swapnil dolare

I ordered Melting chocolate cake from Monginis cake shoo Dadar T.T branch which cost Rs 900/-...The cake base(sponge cake ) was very hard...No one in my family had cake ...i am very disappointed ☹️..it spoiled my occation...😡

Respected Madam/Sir
This is to inform you that Today (07.04.21) around 5:45pm I visited Monginis opposite to Lake Mall, Kolkata: 700026. I asked for two pastries. After having them I had asked for a Chicken Patty. The man (later I got to know he is also the owner) gave me a Patty and left the shop to attend another clothing shop that he owns right next to this Monginis. After having a bite I realised it was NOT A CHICKEN PATTY, IT WAS A VEG PATTY. As I'm restricted to having certain vegetables, I informed a girl present there in the Monginis uniform that I have been given the wrong item, I can't have it and I need a replacement. I had ordered a Chicken Patty and I would like to have one. She was hesitant and said that the man has left so she can't do anything. When I asked her to call him, she said she doesn't have his number!

I threw away the Veg Patty and asked for a Chicken Patty. While I was having the chicken patty, the owner was back. The girl asked him and he admitted that he had given a Veg Patty. He asked me if I had it, I said no after taking a bite I had to throw it away. But then when he was billing my order, he took money for BOTH THE VEG PATTY (which was NOT ORDERED AND NOT EATEN AS WELL) AND THE CHICKEN PATTY along with the pastries. When I asked him to deduct the money he said he can't do so as he won't be able to pay Monginis since the Patty was wasted. His behaviour was extremely reluctant and rude. No apology, no refunding of the money.

I can't imagine what would have happened if someone who is a VEGETARIAN had ordered a Veg Patty and received a Chicken Patty and would have realised it after a bite! What would have happened then?! A Veg Patty costs ₹18/- which was WRONGLY CHARGED. MORE THAN THE AMOUNT, WHAT ABOUT THE NAME OF THE COMPANY AND THEIR SERVICE?

Extremely disappointed and disheartened at my favourite cake shop.
Not only do I demand a refund of my ₹18/- but I urge you to take necessary steps against such callousness, rudeness, irresponsibility that is tainting the name of our very own Monginis.

Waiting for your support and immediate response.

Thanking You
Saheli Ghosh

Dear Sir / Madam,

We would like bring to your notice. One of your branch located in Kausa (Mumbra), Thane 400612 is selling Stale and Rotten cakes.

This is the sixth incident notified by my family and friends that we have received stale cakes. Taste of cake is bitter. Monginies firm will be responsible is case of medical emergency due to consumption of such rotten cakes sold by your registered branch.

Store person is not accepting his mistake and always arguing with customers. Next time I will lodge online consumer complaint against the shop keeper and I will raise social awareness on social media to address my complaint.

This is regarding a cake purchased from Gandhi Nagar, Kaanti factory, kankarbagh, Patna outlet of monginis. So this was a pre-ordered 1.5 kg fondant cake. First of all they provided me a simple choco-layer cake (with vanilla inside as per my order) with just about a 5x4inch of fondant used in the cake but i was priced for a complete fondant cake. This was something i was shocked at because this wasn't expected from Monginis that they fool people like this.It costed me Rs. 1500/- . I had ordered it on 28 feb, 2021 and received on 2nd march 2021.

It hasn't ended yet, the second shock was that the cake was of extremely worst quality. The outer layer of cream was fresh but the cream used inside was sour in taste and had a foul smell.My birthday party was completely ruined.
When i complained, they first asked me to bring a sample of cake . I did that. When i reached the store, they asked me to bring the remaining cake and promised if the cake would be more than 50% of the total, they would refund me the whole amount. Now when i have returned about 60% of the cake, they r just not ready to keep their promise. I want my whole money back i.e Rs.1500 either by any online mode or in cash.
It's also not about the cake
The attendant at the customer care service behaved in a very rude way.
This way of harassing your customers will only lead to stop buying from you. Totally devastated by your service .
Hope my problem will be resolved by writing this mail

Really unbelievable that a pre-ordered cake would be that bad!

I ordered Veg puff and paneer puff from monginis Bidar store...
Venkateswar Colony, Old RTO Office Road, Bidar Bus Stand, Bidar - 585401, Near Karachi Bakery

When i got the puff it was totally different for which i ordered.

On further checking found it to have fungus like dots at the bottom also looks absolutely stale in center.

My sister tasted and said it was smelling and tasting sour.

I called the store manager he refused to offer any kind of help or return.

I called customer care service... Nobody is picking up my call.

This stale fungus food can lead us to food poisoning do u know that??

I will take strict action if i dont get my resolution.

It serves flour in place of chocolate...no complaints is taken by hanuman nagar patna staff...Atleast give proper explanation regarding this issue... As a regular customer i have no issue till now with product but last purchase makes me feel unhappy..

I brought a pastry from mongnis nd it was very bad quality..They sale the old stock to the customers nd didn't accept their fault.. Didn't value the customer!!

Bought a cake yesterday for birthday half kg butterscotch cake for 375 rs but was of no use what is use of paying so much and going for a brand it was tasting too yuk and bread was fully yellowish that it ruined the party very disappointed by monginis

Myself swapnil yadav [protected]

Respected authority, monginis india.

I had ordered MALAI KULFI CAKE from your outlet at Akole, pin: 422601, dist: Ahamadnagar, Maharashtra. The receipt of the same is attached below.
The assistant of the shopkeeper of this outlet told me that it's a ice cake with no bread in it and is made up of pure malai. Believing on the same I placed my order, the order time mentioned on the receipt was 12AM and I got the cake at 1PM; I understand that there might be some natural difficulty in getting that order on time and I don't have any issue regarding delay of the time. The cake I got was damaged ! I fail to understand why monginis is not able to provide me undamaged cake?(photo of the said cake is attached). When I cut the cake and eaten it, I found it contrary to what the person working in your outlet had told me about the cake, on which I believed and ordered the same. The information given by the said worker was misrepresentation of the fact. It was just an ordinary ice cake without even essence of malai, with 2 kulfis on top of it as garnishing to fool us and to pretend that it is a malai kulfi cake. It is highly unappreciated from a highly reputed bakery like you (monginis) which hold big business, name, trust of the customers in India.
In rural areas people have trust on your shopkeepers and fellow workers worked in your outlets. Rural population don't know much about cakes and they order cake believing on these workers.
Don't you think you should train workers working in your franchises? Don't you think we deserve real and true information about food you serve? And we also deserve undamaged food stuff after paying you 400 rs which consists all the delivery as well as preserving costs?

I pray to respected authority to look into this matter and I hope you won't let us down. I hope if next time I believe in your service I won't regret!

I want to complain on monginis as they are not sticking price tags on cake and charging higher prices than earlier . When I asked they are telling we don’t provide price tags with cake .
This is Monginis located in Kon gaon bhiwandi 421311

Today I bought a Black forest cake from Ambernath East branch. Thane, Maharashtra.
The cake is not fresh. Its a stale cake. Taste is also not good.

Today 15/10/2020 around 11pm i went monginis shop to purchase cake and burger malad west, marve road, gate no.01, near fire brigade branch, i say that they served me a stale (baasi) cake my child got stomach pain after eating when i tasted cake its stunk and taste was so bad

I will loged suite in court if strict action will not taken against manager of shop & also appeal to closed the malad branch.

For any query call [protected]

Yesterday around 8pm I purchased 2 donuts from Monginis Shop (Borivali (E) station), and took to home. At home when i eated Donuts the taste was too Bad, the taste was like a BOX, how box smelling it was like that only, and the donut bread was to HARD, normally it is soft, wnenever i had purchased from Monginis DONUTS always taste GOOD.
i have wasted my RS. 60/-

Monginis sold a rotten cake that made my 3 years old nephew sick.

On the evening of September 16, I bought a chocolate cake from Monginis Sardarnagar outlet near Airport in Ahmedabad.

The cake turned out to be stale ― that not only ruined the birthday but affected my 3 years old nephew's health.

Now listen carefully —

First. I did not expect such an awful quality from a brand like Monginis.

Do you have any idea this kind of negligence can lead your customers to food poisoning?

How can you sell food that's unfit to eat?

Second (and it's even worse) — It's been a terrible experience to ask Monginis look into the matter.

It's been a few days I have filed the complaint in the Sardarnagar outlet and there's been no response.

On followup, the outlet owner asked me to contact directly to the bakery, which again hasn't responded yet.

Do you guys take your job seriously? Selling food that can cause illness to customers is horrendous — and neither the bakery nor the outlet owner takes the responsibility to address the issue.

Please! I want someone to pay heed to this matter.

Don't make me believe that Monginis is just a group o[censored]nethical bakers with wicket franchise owners who don't give a dam about their customers.

When we buy something from you guys — we put my trust in you.

But Monginis ignorance in food quality and customer redressal has turned it into distrust.

I request for a solution, I don't want to escalate this issue further.

This is to i nform you i have purchased one cake from monginis shop from Ghatkopar west sanghani estat mumbai 400086 oppsite bhaweshwar plaza LBS marg. Kindly take this note cake was very bad quality infac it was not looking like a mongins cake i feel so embarace to gift somone. Kindly revert for the same.

Taste was not good. Some smell was coming
While eating

Worst service with pathetic product delivery by tricking customers. Refund my money back
Ordered strawberry flavor got vanilla which is very tasteless and not fresh also
#curchoremsanvordemmonginisgoa

Today we had order black forest cake with egg without biscuits base at bottom half kg from ghatkopar west station at around 11am.. And paid 375....

And we cut the cake at midninght around 12.00. And as we distribute the cake among our family members they feel the taste of cake bit bitter and even the children didn't like the quality of the cake as what we used to get earlier.. We didn't feel that it's monginis black forest... Feel like it's local baniya cake... Very disappointed with the quality of the cake given to us... As the customer order cake to make their dear one birthday a special moments but unfortunately the taste of the cake made all of the mouth bitter... Very bad quality given to us from ghatkopar west station shop
+[protected]. Owner contact number..

If this the quality what monginis is giving to their valued customer inspite paying the amount.. It's the sign of losing the customer... We felt as if we would have buyed dairymilk and would have celebrate d the moment... Very very bad quality cake given to us today.

Hello,
I had ordered for a really fresh pineapple cold cake on 22nd june 2020 for my mom's birthday from monginis, rpd branch.
I had insisted them to give a really fresh cake and i trusted them to do so.
I happily picked the cake from there and headed to celebrate mom's birthday along with other relatives. The cake looked very good, could not wait to eat it. But when i started cutting the cake to distribute, i realised it wasn't fresh.. Then when we all tasted it, it was gue gue, not good at all.. It was a stale cake with a bag taste.. How can a well known brand deceive his customers..
The cake ruined the birthday pleasure.. It was disheartening...
Children were asking for cake and we could not give them..
I am writing this complaint so that one should not witness such situation again.
Please do the needful.
Thank you.