Monginis Cake Complaints & Reviews

I had ordered royal chocolate flavoured cake from monginis shop at parle point surat, on 04.12.18. On the day of birthday i was given black forest cake without informing me. On eating the cake, i found that the ordered flavour is not there. I informed the shop, to which i was told that it was a mistake done from the factory where the cake was made. We cant do anything about that. On my more arguing and informing them to go to customer complaints, they offered me 500 gms cake or a little discount to wrap up the issue. I was surprised to see such a attitude from monginis shop, after they spolied my daughters birthday party with a different flavoured cake. They need to be taught a lesson not to fool public openly. We all pay for our taste of food, but not to get fooled. I request you to kindly help me to resolve the matter so that such things dont happen to other people in future.

The monginis shop in brindavan society, thane west, maharashtra never have mrp of products displayed which makes it difficult for customer to know the cost. We have to ask the cashier only. I purchased 2* spicy chicken puffs from there today and cashier told me bill was ₹56. On entering home i checked monginis website, price was 2*24 = ₹48. 8 rupees were overcharged from me and also no bill given.

Respected sir/ madam,
As a brand you have must improve in your servicing.
I brougt 1/2 kg cake in virar east on 20.10.18 near rly stn. But there i saw shortage of cutting cake knife & you also charges for there carry bag & candle.
So i pertionally think that as a brand you should at least give free candle/ carry bag & knife so middle class person also purchase from you.
As compraison you other cake company above things give us free of cost.
I hope your good self will do needful.
Thanking you!
From-munil. [protected]@rediffmail.com

I have brought cake from monginis and and with a trust that they would provide me better cake with a proper packing i blindly trust them. But when i open the box i found that cake is placed on cardboard paper. When i are that cake i found cardboard paper taste in cake. This is what we pay for a brand cake. I only want that my complaint should be raised and take some action so that they would understand the value of money.

Hi
I visited monginies dhyari phata outlet pune dated 29/9/18... They offered me one pastry to taste and told me select the cake accordingly but didnt inform that it will be chargeable.. I was not concern about charges but more concerned about the way they lied to me and when asked why have you charged theeir behaviour was so rude and very unprofessional. When i asked the owners name again she was started misbehaving. This is the worst experience i have ever seen in mogenies. Staff was rude and keep misbehaving.. I would like if you take a strict action against this outlet especially the lady owner..

I bought truffle pastries from monginis outlet, situated below juinagar railway station.
My 18 month old baby consumed the pastry & small piece was left, so i had it, i felt sumthng smelly n when checked, i saw fungus. Pathetic.. Never expected this from monginis.. I am worried abt my baby now.. If old n trusted brands are not looking into quality whom we are supposed to rely on..?

I have purchased butter scotch chocolate 1/2 kg pure veg cake on 05.08.2018 at evening. When we have test it, found bad quality and test like some day old cake. We seen in cake sponge is very wet and sticky. Its harmful for health. Mostly its eat by childs so we can not take any risk. I have return back to shop and demand replacement by another fresh piece or payment return but shop keeper annoyed and give me complaint book. He said write your complaint and company will reply you. It means no responsibility of shop keeper /dealer. Its very inconvenience for customers. Its kind request to company members think for this and give proper justice to customers.

I submitted an order for a cake 3 to 4 days ago on the shop but when we came to pick it up it was not ready! They hadnt started making it. We submitted an order for a cake with image and the person told us it will be ready in 1 or 2 days but when we reached there it wasn't ready! I am really disappointed and am never gonna visit any kind of other outlet of monginis again! Let the shopkeeper remember it!

Dear sir,
I had purchased 5kg butter-cream cake with chocolate favor inside on occasion of my daughter 1st birthday dated 21st june last month.

When i received the cake the cream was melted and it was floating inside the box. Please see the attached photos taken on the occasion. The delivery boy also accepted the cake was spoiled.

It was very disappointed and speechless for me that in such a big hall the cake is open in such a way.
People all around me were feeling very bad.

Immediately i informed the retailer and given snaps of it. But he didn’t suggest me what to do. Next day he called me and requested to meet in his shop. He has taken written complaint and told that he will forward the issue to the officer and refund me back. He also told that ‘the cream was used of low quality which result for melting of cake’.

After that whenever i called him he says the inquiries are going on. After 2 week he says that officer is asking for sample of that cream. How it is possible for me to retain a spoiled cream with me for so long. Again after a week i called retailer but he is refusing to answer me.

I am regular customer of monginis but have never faced this before but this time the cake very bad.

Please refund my amount back to me.

Regards,
Drohan keluskar
[protected]

This particular Monginis cake shop in my locality always sells stale cakes and sandwiches
The other day I bought sandwich which read the date of the expiration on the same day, they sold it saying that its fresh to my Mom.
The pastries are always rough and crumbly, seems they always try to sell the left over ones too. They always setup the fresh pastries ahead on display and sell the old ones which are placed behind, Well when contacted the store on call, the person working over there was argumentative and did not offer an exchange of another food item. Wherein he insisted on putting up a complaint and would offer no refund aswell. This particular Monginis store always sells such stale items and risks the health of their customers .

Tough bread and unpleasant smell in the cake. Google review shows that this specific monginis join provide bad quality food. They took the cake back for refund, but the cake was edible according to their management. Hence, no refund received or no replacement for the order.

Billing: 420 indian rupees.

Shop: no. 103 safari chamber, ground floor, baner road, pune, maharashtra 411045.

Contact person : [protected]

I purchased a white forest cake on 19/06/2018 from monginis cake shop located at chaitanya nagar kothrud pune. It was the worst cake i ever ate. Everyone was upset and celebration went in vain. Even after asking is the cake fresh they said ya it's fresh cream. No one able to eat that cake. Kindly improve the cake quality as it is not acceptable from such brand...in future i definitely will not advised anyone to buy monginis cake..

This is to inform you that i have orderd a chocolate cake for my niece birthday on 7th of june immediately after 30 min we have cancelled the chocolate cake and orderd it black forest cake and even asked them to give fresh cake store person agreed and next day when i visited the store to take cake store employee given me 3 days old cake which was kept as demo, i insisted and asked to give me fresh cake, not even he denied to give and started arguing with me inspite of fresh cake vehicle arrived and in that bblackforest fresh cake was there which i have orderd, after more insisting he started using abusive language and told me to leave the premises and started threatening me, i was surprised and shocked with his behaviour and decided to give back the cake. After this he became more wild and given my advance money back and started shouting, i told him that i ll complain against you he told do whatever i want, i was in hurry due to birthday party took the same cake and left the premises fortunately nothing happened having the cake if something happend than who was the responsible for this. Looking at bad experience i decided to not to visit moginis store ever in my life, where there is no customer service

Address of the store:daimi complex, opp. Raghukul mangal karyalaya, bidar road, udgir, maharashtra 413517 india

I had purchased a bar cake of fruit flavor from a shop in Vapi, Gujarat (batch no. DM3722; date of manufacturing- 11/05/2018). The cake was so overbaked that it had lost its fruit flavor (in fact bitter in taste). Initially I thought I had mistakenly bought chocolate flavor but the brownish black color was due to overbaking of the cake. This had happened second time. Now will rethink before buying/recommending Monginis bar cake. Request to please improve baking and making quality.

I'm yagnam pathak
I had a pastry at your company's dahisar east station branch

It was a worst experience
The pastry wasn't good by quality
When i talked about it to the mongolia staff.. Their response was arrogant and senseless
They didn't even accept our complaint but started shouting at me & insulted me

I want your management to take action the branch owner to answer about this incident

Sir,
I had purchased 2 cakes named cocktail pastry for my little child aged 5 years old from monginis cake shop maharashtra, nandurbar which was totally stale. I request to changed but monginis shop refused to do it. My daughter is illed because of this stale cake. I had doctor's file that illness is some stale food.
I had complaint that please closed this monginis cake shop of nandurbar (Maharashtra) which is playing badly with consumer's health.

Disappointed with the way the cake is made.. Will go to consumer court with the cake. It spoiled the anniversary day.. Monginis will pay for this. I have the bill from where i purchased it too. It will be appreciated if monginis understands the importance of someones occasions. I will never ever buy any cake from monginis ever and i will not recommend any else to buy the cake from monginis.. I will speard everywhere about this incident and will contact newspaper company and media.

I have order a cake and paid money too... But your delivery department not delivered. Later i came to know that they have delivered to another customer...
Really i disappointed and our happiness gone away..

Customer service was too too bad...

Details:
Dutch choice 1/2 kg
Shop:khed
Bill no. 376394

I purchased a blueberry cake on 30/04/2018 from monginis cake shop located at sec 11, cbd belapur. It was the worst cake i ever ate. Everyone was upset and celebration went in vain. Cake was stale. Even after asking is the cake fresh they said ya it's fresh cream. My brother even vomitted after eating it. Please improve the cake quality as it is not acceptable from such brand.

The staff is using bad words. They aren't treating people good. They are always using foul language kindly change or i'll get into law about this issue. They give bad words if the costomer does not buy the product. They argue about the money change and keep it pending. They are very much abusive and also too much violent. They throw sauce packets if asked and never give tissue they are humiliating and disturbing. I want this to be solved please. As there are many costumers like me.