Monginis Cake — Delivery Failure

Address:

Mumbai City, Maharashtra

I had ordered a cake at 11:30PM since it was my sister's birthday.. I asked the shop uncle to get this delivered to my building at 11:55.. I gave the address but they failed to deliver the cake as promised.. I tried their landline number, owner's mobile number but no use.. The landline number was out of coverage area and mobile number was switched off.. My complaint is if someone cannot deliver then you shouldn't give false commitment.. Uncle said his son will come and deliver the cake.. Now again at 12:05 I had to go back to Monginis shop for the cake delivery. When i reach there, the shop owner says they were waiting for my cal.. 1 - I dint promise to call them. 2 - They know us / address and easily they could deliver.. It was hardly a matter of 3 mins 3 - Cake as not ready till 12:05AM. 4 - Shop owner not accepting the mistake and started with argument. 5 - It was their responsibility as well to call us.. No number was taken by their end.. 6 - Very very bad customer service.. All the above has happened in Monginis Shop at Thane East.. Near Daulat Nagar..