Monginis Cake — low quality cream result in melting of cake

Address:

Thane, Maharashtra, 421306

Dear sir,
I had purchased 5kg butter-cream cake with chocolate favor inside on occasion of my daughter 1st birthday dated 21st june last month.

When i received the cake the cream was melted and it was floating inside the box. Please see the attached photos taken on the occasion. The delivery boy also accepted the cake was spoiled.

It was very disappointed and speechless for me that in such a big hall the cake is open in such a way.
People all around me were feeling very bad.

Immediately i informed the retailer and given snaps of it. But he didn’t suggest me what to do. Next day he called me and requested to meet in his shop. He has taken written complaint and told that he will forward the issue to the officer and refund me back. He also told that ‘the cream was used of low quality which result for melting of cake’.

After that whenever i called him he says the inquiries are going on. After 2 week he says that officer is asking for sample of that cream. How it is possible for me to retain a spoiled cream with me for so long. Again after a week i called retailer but he is refusing to answer me.

I am regular customer of monginis but have never faced this before but this time the cake very bad.

Please refund my amount back to me.

Regards,
Drohan keluskar
[protected]