Monginis Cake — Misrepresentation information regarding malai kulfi cake

Address:

Akola ahmednagar

Respected authority, monginis india.

I had ordered MALAI KULFI CAKE from your outlet at Akole, pin: 422601, dist: Ahamadnagar, Maharashtra. The receipt of the same is attached below.
The assistant of the shopkeeper of this outlet told me that it's a ice cake with no bread in it and is made up of pure malai. Believing on the same I placed my order, the order time mentioned on the receipt was 12AM and I got the cake at 1PM; I understand that there might be some natural difficulty in getting that order on time and I don't have any issue regarding delay of the time. The cake I got was damaged ! I fail to understand why monginis is not able to provide me undamaged cake?(photo of the said cake is attached). When I cut the cake and eaten it, I found it contrary to what the person working in your outlet had told me about the cake, on which I believed and ordered the same. The information given by the said worker was misrepresentation of the fact. It was just an ordinary ice cake without even essence of malai, with 2 kulfis on top of it as garnishing to fool us and to pretend that it is a malai kulfi cake. It is highly unappreciated from a highly reputed bakery like you (monginis) which hold big business, name, trust of the customers in India.
In rural areas people have trust on your shopkeepers and fellow workers worked in your outlets. Rural population don't know much about cakes and they order cake believing on these workers.
Don't you think you should train workers working in your franchises? Don't you think we deserve real and true information about food you serve? And we also deserve undamaged food stuff after paying you 400 rs which consists all the delivery as well as preserving costs?

I pray to respected authority to look into this matter and I hope you won't let us down. I hope if next time I believe in your service I won't regret!