Monginis Cake — Monginis Chocolate Mousse

Address:

Mahamayatala Garia

Location - Monginis Cake Shop (Sreesh Confectionary) Mahamayatala Garia
Date: 24th March 2023
Time: 8:00 pm

I bought 3 chocolate mouse from the store, one of the items had a expiry date of 24th March itself which i had not checked while purchasing. My son (9years old) had the mousse half and then complained that it was stinking and he could not have it. When i check it, found that the product was an expired one as date mentioned the date of expiry as 24th itself and the item was pungent and stinking. I rushed to the store and was taken a back by the owner & the staff behavior.

My complaint is as much as the Item as is the the behavior of the owner specially. When i asked her if anything happens to my child who is responsible to it, she just smiled away and says its not her look out. She cannot go into each item and make sure what she is selling is good or bad. None of the staff or the owner had the etiquette to even say a sorry. This show the reflection how MONGINIS is handling customer feedback I have clicked pics and made a video too and posted in FB tagging Monginis.

Alas Monginis didnt even revert back to it.
I am making a complain to FCCI.