Monginis Cake — monginis - poor quality and smashed cake

Address:

Monginis Outlet, Vishal nagar, Pune 411027, Pune, Maharashtra, 411027

We had ordered birthday cakes (1kg) on 25.09.2019, same as we brought earlier from you before in 1/2 kg, both cake photos are attached for referance.
The cake is very faulty, poor quality, crack in photo print, undulation in top photos, not as per sample shown, its look like the based is used old and dairty, no white chocolate pieces pasted.
We have discussed with outlet owner but not fruitful, he will denied about their fault, and ask us to raise complaint online on provided mail ids, due to need we collected the cake, but we have very serious concern about quality of monginis and client satisfactions.

We strongly believe on service by monginis. We want our money back.