Monginis Cake — Order no. #[protected]

Address:

400009

Dear monginis team,

I am not happy with your customer care agents who provides poor & pathetic service.
It's my mom's bday today, i am in mumbai & she is in ahemdabad, i booked a surprise cake for her yesterday through your website & my order no. Is #[protected]

I chatted with your customer care agent yesterday & he/she confirmed that the cake will reach today before 2pm.
Then i went ahead with booking & today she is arguing, that i did not inform her about early delivery.
It is very sad, if i would have known your service is like this, i would have booked through winnie.

Because of your poor service, my gift to my mom will reach late & we have arrange party which will start by 6pm.
I want cake before 5pm. Hope you can do it.

Your customer care agent who chats with your customers needs training.

Moreover i spoke to shahabuddin & bhawar in mumbai customer care office they two also was not at all helpful.

Thumps down for monginis services : (

I will be waiting for hearing from you!

Nikki