Monginis Cake — Order not showing on website

I placed my order through your website at 2:15 Pm today (01/01/23)
The money has also been deducted from my account, but there is no information about the order on your website.
I had put the address of your JB Nagar branch, I called there also they are saying they haven't received any such order.

Request you to please look into it as soon as possible, and get me my order details